Vazhen Salih
Stockbridge,GA
Summary
Proficient claims associate skilled in handling high volumes of claims in telecommunications. Processes adjustments based on identifiable liability and compensability. Supports work of team members by organizing documentation and assisting on complex cases.
Overview
3
3
years of professional experience
Work History
Customer Service Claims Specialist 🙴Agent Support
Asia Cell
Sulaymaniyah, Iraq
04.2021 - 07.2024
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Compiled data from multiple sources for reporting purposes.
- Processed payments for valid claims according to established procedures.
- Generated weekly reports summarizing progress made on active cases.
- Advised management on potential changes needed in policies or procedures based on findings from investigations.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Developed training materials for staff members on best practices for handling different types of claims.
- Managed customer profiles, account information, billing records and other data entry tasks.
- Attended weekly meetings with management to discuss current trends in customer service.
- Analyzed customer feedback surveys to improve customer satisfaction ratings.
- Developed customer service skills while responding to inquiries in a timely manner.
- Worked closely with supervisors to develop strategies for improving customer service processes.
Education
High School Diploma -
Dwarozh Private School
Sulaymaniyah, Iraq06-2018
Skills
- Documentation Review
- Verbal Communication
- Microsoft Office
- Teamwork and Collaboration
- Customer Service
- Professionalism
- Problem-Solving
- Team Collaboration
- Team Building/Leadership
Accomplishments
- Trusted advisor role
- Assistant team manager
Languages
English
Native/ Bilingual
Swedish
Native/ Bilingual
Kurdish
Professional
Timeline
Customer Service Claims Specialist 🙴Agent Support
Asia Cell
04.2021 - 07.2024
High School Diploma -
Dwarozh Private School
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