Anissa Vazquez
Hospitality Management Professional
Manchester,TN
Summary
Hospitality professional with proven expertise in guest services, event coordination, and operations management. Strong focus on team collaboration to achieve exceptional results, adapting efficiently to changing needs. Skilled in customer relations, conflict resolution, and staff training, with commitment to delivering high-quality experiences. Known for reliability, flexibility, and fostering positive work environment.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Assistant General Manager
Buffalo Wild Wings
Murfreesboro, TN
02.2024 - Current
- Worked alongside general manager on marketing strategies focused on elevating brand visibility and stimulating sales expansion.
- Streamlined communication processes across departments, enhancing collaboration and operational efficiency.
- Oversaw compliance with health regulations, maintaining a safe environment for both employees and customers.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Service Manager
Buffalo Wild Wings
Murfreesboro, TN
12.2021 - 02.2024
- Contributed to the successful launch of a new sports bar in 2022 by hiring and training both new and returning team members, helping drive first year revenue of $4.8 million.
Buffalo Wild Wings
Team Member
Tullahoma, TN
09.2016 - 11.2021
Front Desk Assistant
Moxy Hotel
Nashville, TN
04.2020 - 12.2020
Assistant Manager
Dallas & Jane
Murfreesboro, TN
04.2018 - 04.2020
- Assisted the Chef/Owner/Operator in day-to-day operations within both the restaurant and off-site catering events.
- Trained and mentored staff on service excellence and operational procedures.
- Managed catering staff operations, emphasizing high-quality service and a supportive team atmosphere.
- Oversaw event setup and teardown, ensuring seamless transitions between functions.
Timeline
Assistant General Manager
Buffalo Wild Wings
02.2024 - Current
Service Manager
Buffalo Wild Wings
12.2021 - 02.2024
Front Desk Assistant
Moxy Hotel
04.2020 - 12.2020
Bachelor of Science - Hospitality Management
The University of Alabama
08.2019 - 05.2023
Assistant Manager
Dallas & Jane
04.2018 - 04.2020
Buffalo Wild Wings
Team Member
09.2016 - 11.2021
Education
Bachelor of Science - Hospitality Management
The University of Alabama
Tuscaloosa, AL 08.2019 - 05.2023