Victor Z Navarro
Customer Service Specialist
San Diego,CA
Summary
Over 7 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Motivate DOT Courier fluent in Spanish and background in delivering important Escrow documents. Eager to provide high level of service and promote affirmative experiences in Courier position.
Diligent and dedicated Butler with 5 years of experience in customer service. Exemplary communication and administrative skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Courier
DI Logistics, LLC
Anaheim, CA
06.2017 - Current
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Tracked delivery information, mileage and fuel use while on shift.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Properly documented all specimens received using ecMobile.
- Picked up medical specimens from 3 businesses within 30 miles square mile territory daily.
Executive Driver
Best Way Limousine
San Francisco, CA
03.2016 - 02.2017
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Increased sales by 15%, as being requested by recurrent clients.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Obtained customer signatures to complete and process paperwork.
- Checked in with dispatch service and updated with current location.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Obtained customer signatures to complete and process paperwork
- Planned and adjusted optimal routes based on traffic and weather conditions
Certified Butler
Las Ventanas Al Paraiso, Rosewood Resort
Cabo San Lucas , Baja California Sur, Mexico
09.2010 - 04.2015
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Provided administrative support by Checking their bills daily, and organizing activities during their stay to maintain organized employer affairs.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
- Supervise Spa, dinner, transportation, babysitters, etc. household staff, contractors and vendors.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor's - Tourism And Travel Management
Universidad De Guadalajara
Guadalajara Jalisco, Mexico.08.1991
Skills
- Critical Thinking
- Customer Inquiries
- Logistics and Transportation
- Attention to Detail
- Delivering Time-Sensitive Specimens
- Excellent Driving Skills
- Route Planning
- Customer Service
Languages
Spanish
Native or Bilingual
Certification
Certified Butler at Las Ventanas al Paraiso a Rosewood Resort.
Timeline
Courier
DI Logistics, LLC
06.2017 - Current
Executive Driver
Best Way Limousine
03.2016 - 02.2017
Certified Butler
Las Ventanas Al Paraiso, Rosewood Resort
09.2010 - 04.2015
Bachelor's - Tourism And Travel Management
Universidad De Guadalajara
Similar Profiles
Daniel EliseaDaniel Elisea
Administrative Assistant at DI LogisticsAdministrative Assistant at DI Logistics
Sash HainesSash Haines
Esthetician at Casa Di Bella LLCEsthetician at Casa Di Bella LLC
Steven AlvaSteven Alva
Hardwood Floor Specialist at Di Alva Custom Flooring LLCHardwood Floor Specialist at Di Alva Custom Flooring LLC
Siros (Ali) ArdestaniSiros (Ali) Ardestani
Performance Intern at The Fit Lab SDPerformance Intern at The Fit Lab SD
Ezzatullah RahmatEzzatullah Rahmat
Project Controls Engineer at FEC Future Contractors & EngineersProject Controls Engineer at FEC Future Contractors & Engineers