Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Veassna Kong

Veassna Kong

Jacksonville,United States

Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Conscientious customer care with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency.

Overview

4
4
years of professional experience

Work History

Associate

Amazon
Jacksonville, FL
06.2022 - Current
  • Managed high-volume order requests to ensure accurate and timely deliveries.
  • Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
  • Supported a continuous improvement culture within the Customer Fulfillment department by identifying and sharing best practices among team members.

Amazon Logistics Associate

Amazon
Aurora, CO
11.2021 - 05.2022
  • Handled high-volume shipment and collaborated with administrators to resolve damaged packages and shipping problems.
  • Printed tickets, picked supplies and repackage orders under tight deadlines.
  • Maintained damaged goods records and applicable regulatory reporting.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.

Education

Medical Assistant Certificate

Florida Gulf Coast University-MyCAA
Fort Myers, FL
08.2013

Skills

  • Complaint resolution
  • Good listening skills
  • Technical Support
  • Professional telephone demeanor
  • Multi-line phone talent
  • Administrative support
  • Stocking and replenishing
  • Money handling abilities
  • Performance Review and Optimization
  • Problem Solving
  • Value Optimization
  • Production Methodology
  • Time Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

On-SiteRemoteHybrid

Timeline

Associate

Amazon
06.2022 - Current

Amazon Logistics Associate

Amazon
11.2021 - 05.2022

Medical Assistant Certificate

Florida Gulf Coast University-MyCAA
Veassna Kong