Vedran Petrušić
ZAGREB
Summary
Experiences project coordinator with a higher background in functionality of associations through professional and volunteering career. Helpful and delighted to fulfill the requests of individuals, groups and clients in resolving their narrative and financial reports.
Peoples person with a strong sense of managing priorities and making results in time while fulfilling expectations for others.
Overview
6
6
years of professional experience
Work History
Customer service specialist
Assist Digital
04.2022 - Current
- Customer service specialist for guests and partners as external associate for Booking.com
- Resolving daily complaints, modifications, requests, deposit policies and booking issues on behalf of guests and partners
- Customer support and day to day basis - CSM
- Tracking and measuring efficiency in work progress through Tablue
- Onboarding of new colleagues and helping outliers to achieve better results
Project coordinator
Croatian ship modelling association
06.2020 - 04.2022
- Preparing project documentation and financial budgets for open tenders in department of technical culture
- Implementing ideas, activities and creative workshops for educational institution (schools, faculties and similar facilities)
- Organization of events, competition and presentations in department of maritime history
- Preparing annual financial and narrative reports
- Correspondence and evaluation of volunteer activities in association
- Project coordination between ship modeling associations in the union
- Preparing documentation and registration for ship modelers in annual world championships
Accountant
Accounting service "OZ"
11.2018 - 05.2020
- Accounting of fixed assets and small inventory, financial accounting, billing accounting and bureaucracy
- Managing money transfers and cash desk
- Setting and preparing business plans for clients.
Education
Scrum Master - Scrum Master
Scrum.org
London05.2024
Certificate Assistant in Managing EU Projects - Project Management
Aspira University
Zagreb, Croatia04.2023
Accountancy - Accounting
Public Facility For Education(Narodno Učilište)
Rijeka, Croatia02.2020
Bachelor of economics - undefined
Faculty of tourism and hospitality management, Opatija (Croatia)
06.2018
Skills
- Event planing
- Customer service
- Project leading
- Project managing
- Event planing
- Strategic planing
- Time management
- Customer relationship management
- Quality accurance
- Budgeting
- Prioritization
- Active listening
- Microsoft office
Languages
English
German
Italian
Personal Information
- Place of Birth: Zenica; Bosnia & Hercegovina
- Date of Birth: 11/19/92
- Gender: Male
- Nationality: Croatian
- Driving License: B
Timeline
Customer service specialist
Assist Digital
04.2022 - Current
Project coordinator
Croatian ship modelling association
06.2020 - 04.2022
Accountant
Accounting service "OZ"
11.2018 - 05.2020
Bachelor of economics - undefined
Faculty of tourism and hospitality management, Opatija (Croatia)
Scrum Master - Scrum Master
Scrum.org
Certificate Assistant in Managing EU Projects - Project Management
Aspira University
Accountancy - Accounting
Public Facility For Education(Narodno Učilište)
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