Vee Vanterpool
Raleigh,NC
Summary
Accomplished administrative and customer service professional with 20+ years of experience supporting office operations, enhancing client satisfaction, and streamlining workflows. Proven ability to manage front desk operations, coordinate across departments, and deliver high-level administrative support in fast-paced environments. Seeking a full-time Administrative Assistant or Front Desk role offering growth and competitive compensation.
Overview
18
18
years of professional experience
Work History
Front Desk Administrator
MCNC
03.2026 - Current
- Serve as the first point of contact, managing front desk operations and ensuring a professional, welcoming environment.
- Handle high-volume calls, emails, and visitor inquiries with efficiency and professionalism.
- Coordinate meeting rooms, office logistics, and visitor access while maintaining security protocols.
- Oversee end-to-end mailroom operations, including receipt, sorting, and distribution of all incoming and outgoing mail and packages.
- Enhance cross-functional communication by leveraging Google Chat to provide timely updates, coordinate tasks, and resolve issues efficiently.
- Maintain accurate records, logs, and administrative documentation.
- Support internal teams with scheduling, data entry, and cross-department coordination.
Office Administrator
Wendell Building Supply
11.2024 - 09.2025
- Managed daily office operations, ensuring order accuracy, delivery coordination, and material tracking.
- Supported management and sales teams with data entry, order processing, and follow-ups.
- Strengthened customer and vendor relationships through proactive communication.
- Maintained organized filing systems for invoices, accounts, and contracts.
- Handled bank deposits, check scanning, and inventory oversight.
National Accounts Customer Service Representative
GFL Environmental
12.2023 - 05.2024
- Managed 50+ national accounts with a 95% satisfaction rate.
- Coordinated cross-department communication for timely service delivery.
- Handled high-volume correspondence with accuracy and responsiveness.
- Resolved client issues proactively to improve retention.
Client Service Representative
Primeritus Financial Services
11.2016 - 11.2023
- Managed high-volume client requests with professionalism and precision.
- Acted as a liaison between lenders and recovery agents to locate and secure collateral.
- Utilized IBEAM platform for skip tracing, account updates, and handling high-stress communication with lenders, agents, and debtors.
- Forward impound and personal property notices to appropriate parties.
- Forward condition reports, personal property inventory forms, and photos to clients in a timely manner.
- Conduct account research when field representatives are unable to locate collateral.
- Maintained compliance with SLAs and accurate client records.
- Exceeded performance goals and earned top commissions.
- Improved workflow efficiency by 10% and reduced escalations by 15%.
Procurement & Contracts Executive Assistant
Lincoln Center for the Performing Arts
08.2014 - 10.2016
- Supported procurement operations and executive scheduling.
- Created electronic document systems reducing retrieval time by 30%.
- Managed contracts, invoices, and vendor communications.
Front Desk Administrative Assistant
Sepi Engineering & Construction
09.2012 - 08.2014
- Served as primary point of contact for visitors and calls.
- Coordinated travel, meetings, and conference calls.
- Prepared and formatted professional documents and proposals.
Executive Administrative Assistant
DB Grant Associates, Inc.
03.2008 - 08.2012
- Supported operations, recruitment logistics, and event planning.
- Managed client communications and follow-ups.
- Strengthened branding and outreach efforts.
Education
B.A. - HR Management & Services
Ashford University
Chandler, AZParalegal Studies - Paralegal Studies
Bronx Community College
The Bronx, NYHigh School Diploma -
Christopher Columbus High School
The Bronx, NY02-1997
Skills
- CRM Management
- Customer Communication
- Administrative Support
- Front Desk Operations
- Scheduling
- Data Entry
- Office Coordination
- Recordkeeping
- Conflict Resolution
- Workflow Optimization
- Problem Solving
- Attention to Detail
- Team Collaboration
- Time Management
Timeline
Front Desk Administrator
MCNC
03.2026 - Current
Office Administrator
Wendell Building Supply
11.2024 - 09.2025
National Accounts Customer Service Representative
GFL Environmental
12.2023 - 05.2024
Client Service Representative
Primeritus Financial Services
11.2016 - 11.2023
Procurement & Contracts Executive Assistant
Lincoln Center for the Performing Arts
08.2014 - 10.2016
Front Desk Administrative Assistant
Sepi Engineering & Construction
09.2012 - 08.2014
Executive Administrative Assistant
DB Grant Associates, Inc.
03.2008 - 08.2012
B.A. - HR Management & Services
Ashford University
Paralegal Studies - Paralegal Studies
Bronx Community College
High School Diploma -
Christopher Columbus High School