Velaphe Machenene
Georgetown,USA
Summary
Dynamic hospitality professional with extensive experience at Walt Disney World Resort, excelling in customer service and cultural awareness. Proven ability to enhance guest experiences through effective conflict resolution and event planning. Adept at managing front desk operations and fostering team collaboration to ensure seamless service delivery.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Home2 Suites By Hilton Round Rock
Round Rock, Texas
02.2026 - Current
- Facilitated guest check-ins and check-outs at the front desk.
- Managed reservations to optimize occupancy and enhance guest experience
- Addressed guests' inquiries and resolved concerns to ensure satisfaction and loyalty
- Processed payments while coordinating with housekeeping and maintenance for seamless guest stays
Front Desk - Concierge
Walt Disney World Resort
Orlando, Florida
01.2025 - 01.2026
- Processed guest check-ins and check-outs efficiently
- Welcomed guests in the lobby with a friendly smile
- Answered guest inquiries to enhance their stay experience
- Planned guest itineraries for park visits and secured dining reservations
Savanna Guide
Savanna Guide Company
, USA
03.2023 - 03.2024
- Engage guests of all ages in informal conversations on topics such as sustainability, wildlife, animal behavior, animal care and conservation
- Conducted wildlife and conservation activities with children and families, enhancing their understanding of ecological issues
- Initiated guest interactions to promote cultural heritage and share information on individual countries and the African continent
- Ensured safety of guests and animals in overlook areas, fostering a secure and educational environment
- Participated in daily meetings to increase conservation and cultural knowledge and share content with guests
- Provided guest services at Walt Disney World
Receptionist
Afriski Mountain Resort
06.2021 - 08.2021
- Overseeing full front desk operations providing high levels of customer engagement through delivering outstanding hospitality services and ensuring accurate data capture
- Facilitated positive guest experiences from check-in to check-out, fostering a welcoming and efficient atmosphere
- Responded to guest enquiries in person, on phone, and via email, ensuring timely and accurate information delivery
- Assisted guests with special requirements throughout their stay, enhancing overall satisfaction and comfort
- Ensuring maximum room occupancy and up-selling of resort services and facilities
Savanna Guide
Savanna Guide Company
, USA
02.2020 - 03.2020
- Walt Disney World (USA)
- Led guided tours through wildlife areas, enhancing visitor understanding of local flora and fauna.
- Implemented best practices in wildlife observation to ensure visitor safety and promote responsible interaction with nature.
- Created engaging itineraries to meet diverse group interests and enhance visitor experience.
Branch Monitor of 7 branches
Exact Financial Services
Port Elizabeth
08.2016 - 01.2020
- Distributed funds to clients across monitored branches to facilitate timely access to resources.
- Registered clients' loans and traced/blacklisted bad debts to mitigate financial risk.
- Balanced daily financial transactions for accuracy
- Prepared monthly records and control sheets to ensure accurate financial reporting.
Education
Masters - Tourism and Hospitality
University of Central Florida
07-2026
BA - Tourism Management
Limkokwing University of Creative Technology
01-2016
Skills
- Customer service
- Hospitality management
- Event planning
- Cultural sensitivity
- Team collaboration
- Conflict resolution
Personal Information
- Date of Birth: 09/21/94
- Gender: Male
Timeline
Front Desk Agent
Home2 Suites By Hilton Round Rock
02.2026 - Current
Front Desk - Concierge
Walt Disney World Resort
01.2025 - 01.2026
Savanna Guide
Savanna Guide Company
03.2023 - 03.2024
Receptionist
Afriski Mountain Resort
06.2021 - 08.2021
Savanna Guide
Savanna Guide Company
02.2020 - 03.2020
Branch Monitor of 7 branches
Exact Financial Services
08.2016 - 01.2020
Masters - Tourism and Hospitality
University of Central Florida
BA - Tourism Management
Limkokwing University of Creative Technology