Velda Holmes
Columbus,OH
Summary
Dedicated case manager with over five years in client advocacy and support. Expertise in coordinating assessments, developing care plans, and ensuring clients receive necessary resources. Proven ability to navigate complex social service systems while maintaining accurate documentation and fostering strong relationships with clients and providers.
Overview
6
6
years of professional experience
Work History
Case Manager
Franklin County Job And Family Services
Columbus, OH
07.2022 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Coordinated client assessments to identify service needs and develop care plans.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients and service providers to ensure effective support.
- Monitored case progress and maintained accurate documentation of client interactions.
- Advocated for client rights while navigating complex social service systems.
- Managed crisis interventions, providing immediate support during critical situations.
- Counseled clients on available resources within the community that could help meet their needs.
- Collaborated with community organizations to connect clients with necessary services.
- Developed individualized care plans with input from clients and their families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Organized workshops and training sessions to enhance client knowledge of available resources.
Clerical Assistant
TRC Staffing Agency
Columbus, OH
05.2022 - 07.2022
- Managed office correspondence, directing inquiries to appropriate personnel to ensure timely responses.
- Managed incoming calls, directing inquiries to appropriate departments and providing accurate information to clients.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered phone calls and directed them to the appropriate personnel.
- Organized and maintained filing system for efficient document retrieval.
- Prepared reports and documents using Microsoft Office Suite applications.
- Supported data entry tasks, maintaining database accuracy to facilitate reliable information access.
- Performed data entry tasks with accuracy and speed.
- Converted physical documents into digital format, ensuring proper organization for efficient storage and access.
- Collaborated with colleagues on administrative projects, contributing to streamlined processes and improved team coordination.
- Communicated regularly with team members to ensure smooth workflow.
Case Processing Analyst
Impact Community Action
Columbus, Ohio
12.2020 - 05.2022
- Analyzed case files for accuracy and completeness in compliance with organizational standards.
- Reviewed client documentation to ensure eligibility for various assistance programs.
- Coordinated with team members to streamline case processing workflows effectively.
- Maintained accurate records in the case management system for efficient tracking.
- Communicated with clients to gather necessary information and resolve inquiries promptly.
- Assisted in training new staff on case processing procedures and best practices.
- Developed processes to improve case processing efficiency.
Education
Bachelor's Degree - Biology
Delta State University
Cleveland, Mississippi12-2003
High School Diploma -
T.L. Weston High School
Greenville, MS05-1999
Skills
- Crisis intervention
- Client management
- Case documentation
- Resource coordination
- Customer assistance
- Staff training
- Team collaboration
- Time management
- Multitasking skills
- Conflict resolution
- Telephone etiquette
Languages
English, Expert
Professional Highlights
- Customer service representative - Client Relations, I am highly motivated with over 4 years of customer service experience in a fast-paced environment.
- Diligent customer service representative with 4+ years and proven ability to establish rapport with customers and clients.
- Dedicated customer service representatives with motivation to maintain customer satisfaction and contribute to company success.
- My core strengths are as followed: Conflict resolution, Listening skills, Excellent Communication skills, MS Windows Proficiency, Customer Service, Multi-line phone usage, Microsoft office suites, Adaptability, Client relations, Critical Thinking, Account management, Computer Proficiency, Internet research.
Timeline
Case Manager
Franklin County Job And Family Services
07.2022 - Current
Clerical Assistant
TRC Staffing Agency
05.2022 - 07.2022
Case Processing Analyst
Impact Community Action
12.2020 - 05.2022
Bachelor's Degree - Biology
Delta State University
High School Diploma -
T.L. Weston High School