Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Veldon Lee

Mesquite,Nevada

Summary

IT professional with extensive experience in technical support and network security. Demonstrated success in system upgrades and disaster recovery, showcasing strong problem-solving capabilities. Skilled in managing infrastructure projects that enhance user satisfaction and improve system performance.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Computer Technician I

Clark County School District (CCSD)
Mesquite, Nevada
09.2022 - Current
  • Provided technical support for client hardware and software issues.
  • Installed standard hardware, software, and peripheral upgrades for Clark County School District.
  • Troubleshot, repaired, or replaced client hardware, including desktop and laptop systems.
  • Ensured microcomputer security compliance with District standards.
  • Tracked work accurately using enterprise-level ticketing system, such as CA Service Desk Manager.
  • Assisted users with network security issues, including account access and password maintenance.

Computer System Administrator and Web Administrator / Owner

Point Action Services
Las Vegas, Nevada
05.2001 - Current
  • Implemented and maintained desktop systems, Linux cPanel servers, and Windows networks.
  • Conducted data backup procedures and disaster recovery to ensure system integrity.
  • Secured data transmissions through encryption and established firewalls against threats.
  • Resolved web server issues by diagnosing problems and applying effective solutions.
  • Developed custom websites utilizing WordPress, Joomla, PHP, HTML, and CSS techniques.
  • Monitored web servers with tools to analyze performance and user feedback.

Lab Instructor

College of Southern Nevada
Las Vegas, Nevada
09.2001 - 08.2006
  • Maintained and administered desktop computers, Windows servers, Novell servers, and related networks.
  • Resolved user inquiries regarding software or hardware operation to address issues effectively.
  • Re-imaged all computers in labs and classrooms using Norton Ghost over the network within the school lab environment.
  • Oversaw administration of computer networks, including hardware, systems software, applications, and configurations.
  • Managed student activities to ensure smooth operations in the computer laboratory.

Education

Bachelor of Science - MIS

College of Southern Nevada
Las Vegas, Nevada
06.1993

High School Diploma -

Coeur d'Alene High School
Coeur d'Alene, Idaho
06.1987

Skills

  • Problem solving and adaptability
  • Customer support and help desk operations
  • Project management and organizational skills
  • Technical support and issue resolution
  • Web security and hardware installation
  • Team building and collaboration

Certification

A+ Certified Service Technician, 11/98, CompTIA, C9DDTT2992, Las Vegas, Nevada

Languages

English
Native/ Bilingual

Timeline

Computer Technician I

Clark County School District (CCSD)
09.2022 - Current

Lab Instructor

College of Southern Nevada
09.2001 - 08.2006

Computer System Administrator and Web Administrator / Owner

Point Action Services
05.2001 - Current

Bachelor of Science - MIS

College of Southern Nevada

High School Diploma -

Coeur d'Alene High School

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Veldon Lee