Velencia Lonberger
Missouri City,TX
Summary
Experienced professional with over 10 years in high-volume customer service, data entry, and administrative support. Expertise in managing sensitive information, processing transactions, and ensuring accuracy in CRM and database systems. Effectively handles large datasets and resolves discrepancies to enhance operational workflows. Seeking a remote role in data, administration, or claims processing with minimal phone interaction.
Overview
17
17
years of professional experience
Work History
Customer Service / Data Specialist
Everise
01.2025 - Current
- Processed high volumes of information, ensuring data integrity and timely availability.
- Reviewed documents for completeness and accuracy, preventing submission errors.
- Resolved issues with incorrect or incomplete data entries, enhancing overall data quality.
- Collaborated with team members to improve data entry processes.
- Assisted in developing training materials for ongoing staff education.
Frontline Service Associate (Remote)
Wayfair
11.2023 - 08.2024
- Managed high-volume inbound customer inquiries, ensuring professionalism and empathy in every interaction.
- Delivered step-by-step support to customers, adhering to quality standards and improving overall service experience.
- Addressed and resolved issues concerning orders, shipping, billing, and returns to enhance customer satisfaction.
- Used multiple internal tools and CRM systems to document interactions and updates.
Customer Service Representative
Willis Towers Watson – Via Benefits
Houston, USA
06.2022 - 01.2023
- Provided patient, high-quality service during peak open-enrollment periods, contributing to positive member satisfaction.
- Clarified benefit options while accurately updating member accounts to enhance user experience.
- Guided retirees through Medicare and supplemental health plan enrollment process, ensuring clarity and understanding.
- Ensured compliance with company policies and confidentiality requirements.
Relief Property Manager / Customer Service
Public Storage
Houston, USA
09.2019 - 01.2022
- Assisted customers with account inquiries, payment processing, rental agreements, and unit reservations to enhance customer satisfaction.
- Resolved customer concerns regarding billing discrepancies, access issues, and policy clarifications to improve service quality.
- Managed daily operations and maintained accurate documentation and reports.
- Promoted property features and rental options to support marketing initiatives and attract potential tenants.
Receptionist & Administrative Assistant
Natdora International Freight Co.
Sugar Land, USA
01.2009 - 01.2012
- Delivered customer support via multi-line phone systems and managed front desk reception, ensuring a welcoming environment.
- Coordinated appointment scheduling, performed data entry, and organized customer files to maintain efficient operations.
- Supported staff with administrative tasks and maintained professional communication with clients, facilitating smooth interactions.
Education
Some College (No Degree) -
Channelview High School
Channelview, TXSome College (No Degree) -
Strayer University
Sugar Land, TXSkills
- Customer service and support
- CRM systems management
- CRM expertise
- Order and transaction processing
- Email and chat support services
- Issue resolution
- Problem solving and critical thinking
- Documentation and records management
- Microsoft Office proficiency
- Excel proficiency
- Google Workspace applications
- Time management and prioritization
- Quality control
- Communication skills
Professional Development
- Courses in Customer Service
- Business Communication
- Property Management
Timeline
Customer Service / Data Specialist
Everise
01.2025 - Current
Frontline Service Associate (Remote)
Wayfair
11.2023 - 08.2024
Customer Service Representative
Willis Towers Watson – Via Benefits
06.2022 - 01.2023
Relief Property Manager / Customer Service
Public Storage
09.2019 - 01.2022
Receptionist & Administrative Assistant
Natdora International Freight Co.
01.2009 - 01.2012
Some College (No Degree) -
Channelview High School
Some College (No Degree) -
Strayer University