Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
VELESKA LIPFORD
Memphis,TN
Work Preference
Summary
Detail-oriented Client Service Associate adept at managing high volumes of customer interactions and maintaining data accuracy. Strong verbal and written communication skills contribute to effective problem resolution and enhanced customer satisfaction. Seeking a role that values dedication and a commitment to operational excellence.
Overview
17
17
years of professional experience
Work History
W & I Submission Processing Clerk GS-0303-05
Internal Revenue Service
Memphis, TN
03.2023 - Current
- Performs a variety of administrative tasks using an automated system which involves: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; timekeeping; and performing other support activity
- Reviews documents for specific requirements necessary for processing
- Processes current year and/or business returns and related information
- Transcribes and/or key verifies a wide variety of taxpayer prepared tax returns, related schedules, and/or documents
- Identifies missing, incorrect, and unrecognizable data and takes appropriate course of action to resolve errors, or refers to others for correction
- Executes various administrative tasks to support team operations
- Operates applications: EPP, IRS Source, SETR, BEARS, IRM, Scrips, IDRS, AMS, UiPath, 941X, IVES, USDA
Customer Service Agent (Remote)
Navient/Xtend Healthcare Services
Nashville, TN
01.2020 - 02.2021
- Made inbound and outbound calls regarding COVID-19 services
- Handled 100+ customer interactions daily, delivering personalized and friendly service to enhance customer retention
- Scheduled appointments for the residents of Tennessee and New Jersey
- Assisted residents in navigating information and services, ensuring access to necessary resources
- Resolved escalated customer service issues, providing effective solutions to maintain customer satisfaction
- Utilized Citrix program and Twilio dialer to manage communications efficiently
Enumerator/Special Unit – Enumeration at Transitory Locations (ETL)
U.S. Census Bureau
Memphis, TN
09.2020 - 10.2020
- Lead Enumerator on several projects under a Field Supervisor
- Counted individuals in occupied units at transitory locations who did not usually live or stay at another location
- Collected information, verified addresses and maps of assigned locations, e.g., hotels, motels, homeless shelters, group homes, campgrounds, RV parks, etc
Events and Facility Manager
Withers Collection Museum & Gallery
Memphis, TN
07.2019 - 03.2020
- Enhanced rental spaces through staging and design improvements to boost booking volume
- Booked and facilitated group tours and events in rental spaces
- Greeted and serviced museum guests to ensure a great experience
- Filled orders, including packaging and shipping orders to customers
- Managed building upkeep by supervising cleaning, repairs, and inventory of supplies
Museum Manager
Withers Collection Museum & Gallery
Memphis, TN
09.2015 - 07.2019
- Increased retail sales 20% by introducing and creating new merchandise
- Welcomed museum guests and provided assistance to ensure a positive visit.
- Provided assistance to retail customers to ensure satisfaction
- Supervised and scheduled staff reporting and workflow
- Maintained daily sales records and made daily bank deposits
- Ordered merchandise and maintained sales inventory
- Filled orders, including packaging and shipping orders to customers
- Booked and facilitated group tours and events in rental spaces
- Managed building cleaning, repairs, and maintenance supplies to maintain facility standards
Assistant Store Manager
Suits “U”
Memphis, TN
08.2013 - 09.2015
- Increased annual sales volume from 1.3 million to 1.8 million
- Increased annual group sales by 15%
- Supervised and scheduled staff to optimize workflow and ensure coverage
- Assisted retail customers to enhance service experience and drive sales
- Managed merchandising sales floor and window dressing displays
- Maintained daily sales records and processed bank deposits to ensure financial accuracy
- Assisted Store Manager with ordering for group sales and servicing groups
- Documented and organized inventory data from all store locations for analysis.
- Created signage for sales floor, inventory charts and forms needed for orders and group sales
Receiving Manager
Suits “U”
Memphis, TN
08.2009 - 08.2013
- Coordinated unpacking and inspection of incoming shipments, ensuring accuracy in packing and labeling of returns and damaged goods
- Verified inventory counts and the accuracy on packing lists and invoices for incoming shipments
- Resolved issues with vendors related to damages, shortages, and pricing of merchandise and operational supplies, enhancing supplier relations
- Logged and recorded all activities of goods and issued price tags through computer programs, such as Retail Pro, Excel, and Windows
Education
Fashion Design -
Pratt Institute
Brooklyn, NYSkills
- Strong verbal and written communication
- Problem solving
- Multi-tasking
- Data verification
- Document processing
- Data entry
- Appointment scheduling
- Data accuracy verification
- Event facilitation
- Payroll processing
- Teamwork skills
- Customer service
- Inventory management
References
References given upon request
Timeline
W & I Submission Processing Clerk GS-0303-05
Internal Revenue Service
03.2023 - Current
Enumerator/Special Unit – Enumeration at Transitory Locations (ETL)
U.S. Census Bureau
09.2020 - 10.2020
Customer Service Agent (Remote)
Navient/Xtend Healthcare Services
01.2020 - 02.2021
Events and Facility Manager
Withers Collection Museum & Gallery
07.2019 - 03.2020
Museum Manager
Withers Collection Museum & Gallery
09.2015 - 07.2019
Assistant Store Manager
Suits “U”
08.2013 - 09.2015
Receiving Manager
Suits “U”
08.2009 - 08.2013
Fashion Design -
Pratt Institute