VELICA DUNN

Completed twenty-five year career in customer service, program management, operations management, and leadership, contributing extensive expertise across diverse functions.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Executed daily operational tasks with precision at the workplace.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Greeted guests at training facility entrance, directed to appropriate training rooms, answered incoming calls, and addressed general questions about course offerings while resolving minor scheduling conflicts.
• Coordinated training schedule management for president, vice president, and operations team at Future Enterprises Inc. (FEI), ensuring alignment with organizational needs.
• Scheduled in-house and contract instructors for training classes at FEI and off-site locations while staying within budget.
• Participated in weekly operational planning meetings to align training resources with class demand, optimizing resource utilization.