Velicia Walker
Houston ,TX
Summary
Operations professional with strong background in streamlining processes and enhancing productivity. Skilled in leading cross-functional teams and executing strategic plans to achieve organizational goals. Known for flexibility and reliability in dynamic environments, with excellent problem-solving abilities and focus on delivering results.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Jason’s Deli
12625 East Freeway
02.2023 - Current
- Supervised daily store operations, ensuring adherence to policies and procedures.
- Trained and mentored new staff members in customer service best practices.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Developed staff schedules to maximize efficiency and coverage during peak hours.
- Resolved customer complaints effectively, enhancing overall customer satisfaction scores.
- Collaborated with upper management on promotional strategies to boost sales performance.
- Conducted regular audits of cash handling procedures to maintain financial integrity.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Operations Coordinator
Ameritech Community Services
2450 Louisiana St Suite 406
03.2015 - 02.2023
- Coordinated daily operational activities to ensure efficient service delivery.
- Streamlined communication between departments to enhance workflow and collaboration.
- Developed and maintained standard operating procedures for team efficiency.
- Monitored project timelines and budgets, ensuring adherence to organizational goals.
- Implemented training programs to improve staff performance and engagement.
- Analyzed operational processes, identifying areas for improvement and cost reduction.
- Led cross-functional teams in executing community outreach initiatives effectively.
- Oversaw inventory management systems, optimizing stock levels and reducing waste.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
Operations Manager
Angelic Movement
3806 Wimberly Hollow Lane 77052
03.2007 - 03.2015
- Streamlined daily operations through effective schedule coordination and resource management.
- Led implementation of safety protocols to ensure compliance and mitigate risks.
- Facilitated collaboration among team members to optimize workflow efficiency.
- Oversaw inventory management, ensuring timely replenishment of supplies.
- Managed administrative support functions to track operational performance metrics and report findings.
- Engaged in training sessions to enhance proficiency in operational tools and systems.
- Embraced new technologies to enhance team efficiency and streamline processes.
- Facilitated problem-solving discussions, providing insights on process improvements and operational challenges.
- Oversaw operations staff to ensure adherence to company policies and procedures.
Education
Social Worker
Houston Community College
Houston, TXSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Attention to detail
- Customer service management
- POS systems
- Work Planning and Prioritization
- Mentoring and coaching
- Strategic planning
- Microsoft Office Suite
- Business development and planning
- Business development
- Operations oversight
- Human resource policies
- Motivational techniques
- Quickbooks
- Verbal and written communication
- Teamwork and collaboration
- Decision-making
- Operations management
- Effective leader
- Relationship building
Timeline
Assistant Store Manager
Jason’s Deli
02.2023 - Current
Operations Coordinator
Ameritech Community Services
03.2015 - 02.2023
Operations Manager
Angelic Movement
03.2007 - 03.2015
Social Worker
Houston Community College