Velicity Zavala
Dallas,TX
Summary
Dynamic customer service professional with a proven track record at U-haul Moving And Storage, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in building relationships and delivering satisfactory solutions, contributing to increased retention and positive client feedback.
Diligent Professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Celebration Station
06.2020 - 09.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Resolute Academy
Mesquite05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Uhaul Moving And Storage
05.2024 - Current
Customer Service Representative
Celebration Station
06.2020 - 09.2024
High School Diploma -
Resolute Academy
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