Summary
Overview
Work History
Education
Skills
Timeline
Generic

Treci Mcdaniels

Dallas,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Amazon
01.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Relations Specialist

Texas Live
02.2019 - 09.2021
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
  • Communicated with customers to assess and address individual needs, providing timely and quality support of point of sales systems
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Lamar High School
Arlington, TX
06.2018

Skills

  • Call Management
  • Information Security
  • Report Generation
  • Appointment Scheduling
  • Account Updating
  • Product Knowledge

Timeline

Customer Service Representative

Amazon
01.2022 - 07.2023

Customer Relations Specialist

Texas Live
02.2019 - 09.2021

High School Diploma -

Lamar High School

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Treci Mcdaniels