Velma Gould
Summary
Dedicated Customer Service Representative with diverse experience in client support and business operations. Strong ability to resolve inquiries efficiently and maintain high standards of cleanliness in various environments. Committed to delivering exceptional service and ensuring customer satisfaction through effective communication and attention to detail.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Circle K
May 2023 - Current
- Assist customers with inquiries and provide product information.
- Process sales transactions efficiently and accurately.
- Maintain cleanliness and organization of store displays.
- Resolve customer complaints in a professional manner.
Owner/Operator
Self-Employed Parking Lot Cleaning Business
May 2021 - Current
- Manage all aspects of business operations and client relations.
- Develop and implement effective cleaning schedules.
- Utilize equipment and supplies to maintain cleanliness in parking lots.
- Ensure customer satisfaction through quality service delivery.
Custodian
University of Arizona
May 2016 - February 2021
- Maintained cleanliness of all floors in the McHale Building.
- Conducted regular inspections to ensure high cleaning standards.
- Performed floor care tasks, including mopping and buffing.
- Collaborated with team members to address facility maintenance needs.
Customer Service Representative
Schaefer Dry Cleaning
February 2015 - May 2016
- Provided customer support and handled inquiries effectively.
- Processed orders and managed transactions accurately.
- Maintained a clean and welcoming environment for customers.
- Assisted in inventory management and stock organization.
Skills
- Customer service
- Cleaning and maintenance
- Attention to detail
- Client relations
- Sales processing
- Quality assurance
- Inventory management
- Team collaboration
- Scheduling
- Problem resolution
Timeline
Customer Service Representative
Circle K
May 2023 - Current
Owner/Operator
Self-Employed Parking Lot Cleaning Business
May 2021 - Current
Custodian
University of Arizona
May 2016 - February 2021
Customer Service Representative
Schaefer Dry Cleaning
February 2015 - May 2016