Velma Parks
Chicago,IL
Summary
Focused and professional with a broad experience includes customer coordinator, accounting, accounts receivable, human resource. Articulate communicator with strong attention to detail and superior work ethic. Dedicated and meticulous professional tackling any job with gusto and precision. Resolves customer issues by devising effective solutions that meet both business and customer needs. Recognized, for exemplary customer service and team collaboration. Work well independently or as part of small team.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator (CME)
American Osteopathic Association
Chicago, IL
08.2017 - 04.2024
- Serve as a Membership/CME Coordinator the Member Resource Center to deliver excellence service to DOs and members of the osteopathic family in the areas of policy and processes for continuing medical education.
- Implementing new strategies to reduce the submission back log and utilizing various technologies to promote processing efficiency.
- CME-Interact with physician to provide and process information response to CME inquires. Also, identifies issues and resolves problems regarding continuing medical education requirements and credits.
- Uses IMIS module and modules and Learning Management System technology platform to maintain accurate data on physicians and students
- Entered financial transactions, make adjustments, balances bank batches into Fonteva and IMIS.
Accounts Receivable Specialist/Accounts Payable Specialist
Addison Research - Temp Agency
Chicago, IL
05.2015 - 08.2017
- Processed customer credit applications for management review to promote increased product sales and growth of customer base.
- Calculated estimated weekly invoicing, prepared and posted payments and followed up on aged receivables.
- Used accounting software to enter and post accounts receivable documents.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Distributed invoices using postal mail, email or digital transmissions.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Handled high-volume invoice processing with minimal supervision.
- Coded invoices and other records to maintain organized and accurate records.
- Prepared and updated vendor files, tax documents and insurance information.
- Worked closely with department personnel to produce accurate and timely bills.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Distributed invoices using postal mail, email or digital transmissions.
Human Resources Clerk
Sidley Austin LLP
Chicago, IL
12.2013 - 05.2015
- Assisted with employee termination process to drive consistency and reduce discrimination claims.
- Completed HRIS entry transactions, including new hires, terminations, transfers and promotions.
- Prepared weekly and bi-weekly short term disability reports for payroll to capture approved leave for employees.
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Assisted with administering employee benefit programs and worker's compensation plans.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
Education
High School Diploma -
Westinghouse
3223 W Franklin Blvd, Chicago, Il06.1983
General Studies
Malcom X College
1900 W. Jackson Blvd, Chicago, ILSkills
- Customer Service Coordinator (CME)
- AR and AP expertise
- Payroll administration
Timeline
Customer Service Coordinator (CME)
American Osteopathic Association
08.2017 - 04.2024
Accounts Receivable Specialist/Accounts Payable Specialist
Addison Research - Temp Agency
05.2015 - 08.2017
Human Resources Clerk
Sidley Austin LLP
12.2013 - 05.2015
High School Diploma -
Westinghouse
General Studies
Malcom X College
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