Velma Queen
Hyattsville,MD
Summary
Proficient in analyzing operational workflows and resource allocation to maximize efficiency. Experienced in staff training and development, ensuring high levels of compliance and service quality across diverse teams.
Overview
11
11
years of professional experience
Work History
Manager
Pathway Resource Center
Woodbridge, VA
09.2023 - Current
- Oversaw daily operations, ensuring compliance with organizational policies and procedures.
- Developed and implemented staff training programs to enhance team performance and service delivery.
- Managed resource allocation, optimizing staffing levels to meet program demands effectively.
- Analyzed operational workflows, identifying areas for process improvement and efficiency gains.
Home Health Aide
Jenforte
Woodbridge, VA
04.2020 - 09.2023
- Provided personal care assistance, ensuring comfort and dignity for clients in home settings.
- Administered medications and monitored vital signs to maintain client health and safety.
- Developed personalized care plans based on individual client needs and preferences.
- Assisted with daily living activities, promoting independence and enhancing quality of life.
Assistant Store Manager
Auto Zone Auto Parts
Clinton, MD
02.2015 - 04.2020
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff in customer service best practices and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving promotional strategies and merchandising initiatives.
Education
High School Diploma -
Bladensburg High Scool
Bladensburg, MD05-1993
Skills
- Customer service
- Team leadership
- Professional and courteous
- Managing operations and efficiency
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Negotiation and conflict resolution
Timeline
Manager
Pathway Resource Center
09.2023 - Current
Home Health Aide
Jenforte
04.2020 - 09.2023
Assistant Store Manager
Auto Zone Auto Parts
02.2015 - 04.2020
High School Diploma -
Bladensburg High Scool