Summary
Overview
Work History
Education
Skills
Timeline
Generic

Velmar McNair

Chicago,IL

Summary

Dynamic and results-oriented professional with extensive experience in customer service roles, notably with PCCW Teleservice. Excelled in enhancing customer satisfaction and loyalty through effective complaint resolution and empathetic communication. Skilled in cash handling and conflict resolution, achieving a significant improvement in service levels. Demonstrates reliability and exceptional phone etiquette, ensuring positive client experiences.

Overview

13
13
years of professional experience

Work History

Customer Service Cashier

Walgreens
03.2024 - Current
  • Answered product questions using knowledge of sales and store promotions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Processed customer orders and accurately handled payment transactions.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Work From Home Agent

DialAmerica
08.2022 - 04.2023
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
  • Collaborated with team members to ensure seamless communication and coordination across various departments.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.

Work From Home Agent

MMG Management
06.2017 - 02.2018
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
  • Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.

Customer Service Cashier

Dollar General Store
08.2014 - 06.2015
  • Answered product questions using knowledge of sales and store promotions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed customer orders and accurately handled payment transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

PCCW Teleservices
11.2011 - 02.2013
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

GED -

Olive Harvey College
Chicago, IL
02-2015

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Product knowledge
  • Customer focus
  • Payment processing
  • Cash handling expertise
  • Customer inquiries
  • Refund handling
  • Payment collection
  • Merchandise restocking
  • Up-selling techniques
  • Retail merchandising
  • Strong numeracy
  • Phone etiquette
  • Conflict resolution
  • Quality assurance
  • Basic math
  • Cross-selling

Timeline

Customer Service Cashier

Walgreens
03.2024 - Current

Work From Home Agent

DialAmerica
08.2022 - 04.2023

Work From Home Agent

MMG Management
06.2017 - 02.2018

Customer Service Cashier

Dollar General Store
08.2014 - 06.2015

Customer Service Representative

PCCW Teleservices
11.2011 - 02.2013

GED -

Olive Harvey College

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Velmar McNair