Velma (Shelly) Garrison
Clermont,FL
Summary
Dedicated professional with a strong background in customer service and real estate transactions. Known for delivering exceptional service and effective communication, driving customer satisfaction and loyalty.
Overview
37
37
years of professional experience
Work History
EPCOT Merchendise
EPCOT
08.2023 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when Face to Face
- Completed day-to-day duties accurately and efficiently.
Licensed Real Estate Agent
Engel & Voelkers
Clermont, Florida
06.1988 - Current
- Women's Council of Realtors Local, President
- Economic Development Commission Volunteer of the Year
- Business and Professional Women's Council, President
- Attended conferences and seminars regarding industry best practices and emerging trends in real estate.
Covid-19 Tracing Team
WDW Health Services
01.2022 - 04.2022
- Identified needs of customers promptly and efficiently.
Guest Service Representative
Disney's Magical Express
10.2008 - 12.2021
- Assisted guests with transportation options and travel inquiries.
- Provided directions and information about Disney attractions and services.
- Managed guest check-in and check-out processes efficiently.
Front Desk Agent
Wilderness Lodge Resort
Orlando, Florida
12.2002 - 10.2008
- Managed reservations using hotel management software efficiently.
- Greeted guests warmly upon arrival and check-in.
- Assisted guests with inquiries about local attractions and amenities.
Education
General Studies
South Dakota State
Madison SD01-1965
International Development
Florida Real Estate Designations
Skills
- Customer service
- Real estate transactions
- Market analysis
- Sales techniques
- Time management
- Networking skills
- Client relationship management
- Customer inquiries handling
- Public speaking
Accomplishments
- EDC Volunteer of the year
- Orlando Chamber of Commerce Committee Chair
- Business Network International President
- Certified International Properties Specialist
Timeline
EPCOT Merchendise
EPCOT
08.2023 - Current
Covid-19 Tracing Team
WDW Health Services
01.2022 - 04.2022
Guest Service Representative
Disney's Magical Express
10.2008 - 12.2021
Front Desk Agent
Wilderness Lodge Resort
12.2002 - 10.2008
Licensed Real Estate Agent
Engel & Voelkers
06.1988 - Current
General Studies
South Dakota State
International Development
Florida Real Estate Designations
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