Velmena Humble
Greensboro,NC
Summary
Accomplished Health Concierge at Upstream Pharmacy, adept in office administration and patient confidentiality, significantly enhanced patient experience by streamlining appointment scheduling and implementing tailored care plans. Mentored staff and improved clinic efficiency, showcasing strong leadership and HIPAA compliance. Proven track record in fostering patient and staff wellbeing through compassionate support and innovative problem-solving. Earnest and driven Health Advisor familiar with insurance claims, premiums and copays. Good data entry abilities, documentation skills and follow-through on routine and complex tasks. Offering [Number] years of related experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Health Congierge
Upstream Pharmacy
02.2022 - 07.2024
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Resolved conflicts and addressed concerns promptly, fostering a positive environment for patients and staff alike.
- Participated in ongoing professional development opportunities to stay current on industry best practices and enhance the quality of care provided.
- Maintained accurate records of patient interactions, ensuring effective communication within the care team.
- Provided compassionate emotional support to patients coping with illness or injury, contributing to their overall wellbeing.
- Partnered with external agencies or organizations when necessary, coordinating additional support services for patients.
- Facilitated communication between patients and medical professionals, ensuring clarity and understanding for all parties involved.
- Assisted patients in navigating complex insurance processes, alleviating stress and promoting financial wellbeing.
- Implemented innovative solutions to address unique challenges faced by individual patients, resulting in tailored care plans that met their specific needs.
- Developed strong relationships with patients and families, cultivating trust and rapport for better engagement in the care process.
- Improved overall clinic efficiency by streamlining administrative tasks, allowing more time for direct patient care.
- Managed sensitive information with discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Taught patients and families to use at-home medical equipment.
Interventional Radiology Staff Technologist
Emerge Ortho
05.1999 - 01.2022
- Successfully managed various clinical responsibilities within a high-pressure environment, consistently delivering exceptional patient care and maintaining operational excellence.
- Enhanced procedural efficiency by preparing necessary instruments, equipment, and medications ahead of time under strict sterile conditions.
- Provided compassionate care to patients during invasive procedures, offering reassurance and guidance throughout the process.
- Participated in quality assurance efforts, identifying areas for improvement and implementing corrective action plans as needed.
- Mentored junior technologists, sharing best practices and promoting teamwork within the department.
- Applied critical thinking and problem-solving skills to troubleshoot complex cases, ensuring the highest quality of care for patients.
Education
Certified Clinical Medical Assistant -
NHA
Leawood, KS04.2014
Associate of Science - Radiation Science
VA Western Community College
Roanoke, VA08.1988
Registered Certificate - Radiology
Roanoke Memorial School of Radiology
Roanoke, VA08.1988
Skills
- Patient confidentiality
- Office Administration
- Insurance Verification
- Data entry proficiency
- Clinical Documentation
- HIPAA Compliance
Timeline
Health Congierge
Upstream Pharmacy
02.2022 - 07.2024
Interventional Radiology Staff Technologist
Emerge Ortho
05.1999 - 01.2022
Certified Clinical Medical Assistant -
NHA
Associate of Science - Radiation Science
VA Western Community College
Registered Certificate - Radiology
Roanoke Memorial School of Radiology
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