Velvet Farley

I've moved positions at EUCCU. I started as an MSA 1, moved to the teller team lead at the Price branch and am currently an MSA 2.

• Evaluated borrower creditworthiness using automated underwriting systems to determine loan eligibility.
• Provided guidance on loan products, helping clients select options that best fit their financial needs.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Reviewed and analyzed financial documents for accuracy and completeness prior to submission for approval.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

• Oversaw daily cash handling processes, maintaining accuracy in transactions and reporting.
• Developed strong relationships with regular customers, fostering loyalty and engagement.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.