Velvet Real
Tucson,AZ
Summary
Customer-focused professional with 5+ years of remote customer service and consultative sales experience supporting individuals through phone, email, and chat communication. Skilled in customer engagement, needs assesment, relationship building, CRM documentation, and guiding individuals through decision-making processes. Proven ability to exceed performance goals, achieve customer satisfaction targets, and build trust through personalized support. Seeking to leverage strong communication, outreach, and relationship management skills as an Admissions Counselor I supporting prospective students and student success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Remote)
Golden Customer Care
10.2025 - Current
- Provide high-quality customer support through phone interactions while delivering accurate information and personalized solutions.
- Build rapport with customers by identifying needs, answering questions, and guiding individuals toward solutions that best meet their goals.
- Utilize consultative communication techniques to identify customer needs and recommend appropriate products and services.
- Consistently achieve customer satisfaction and quality performance goals while maintaining professionalism and empathy.
- Exceed upselling goals by effectively communicating product value, understanding customer needs, and increasing customer engagement.
- Document customer interactions and account updates using CRM systems while maintaining accuracy and attention to detail.
- Resolve complex customer concerns while meeting productivity and performance expectations in a remote environment.
Customer Support Representative (Remote)
Veyl Ventures
04.2020 - 12.2023
- Supported customers through phone, email, and live chat by providing timely assistance, product guidance, and issue resolution.
- Managed high-volume customer interactions while maintaining accuracy, professionalism, and positive customer experiences.
- Built lasting relationships by understanding customer needs and providing solution-focused support.
- Maintained CRM records and documented interactions to support customer service operations.
- Achieved customer satisfaction and quality expectations while contributing to improved customer retention.
Education
High School Diploma -
Catalina High School
Tucson, AZSkills
- Customer Service & Consultative Sales
- Relationship Building
- CRM Systems
- Customer Engagement
- Outreach Communication
- Phone, Email & Chat Support
- Needs Assessment
- Goal Achievement & Performance Metrics
- Upselling & Retention Strategies
- Active Listening
- Problem Resolution
- Data Entry & Documentation
- Time Management
- CRM Software
- Data Entry
- Virtual Communication Platforms
Timeline
Customer Service Representative (Remote)
Golden Customer Care
10.2025 - Current
Customer Support Representative (Remote)
Veyl Ventures
04.2020 - 12.2023
High School Diploma -
Catalina High School