Velvettea Greene
Alexandria, VA 22314-4794,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Whole Food Market
06.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Hairstylist
Bless Visions Salon
07.2005 - Current
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue through effective customer service and inventory management.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
Education
Cosmetologist -
Potomac Hair Academy
Alexandria, VAGeneral Studies
Eleanor Roosevelt High School
Greenbelt, MD01-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Payment processing
- Client relations
- Appointment scheduling
- Building rapport
- Customer education
- Retail store support
- Follow-up skills
- Product knowledge
Timeline
Customer Service Representative
Whole Food Market
06.2025 - Current
Hairstylist
Bless Visions Salon
07.2005 - Current
Cosmetologist -
Potomac Hair Academy
General Studies
Eleanor Roosevelt High School
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