Velvie Ketch-Washington
Hephzibah,GA
Summary
Accomplished Medical Administrative Specialist with a proven track record at Wellstar MCG Hospital, enhancing patient registration accuracy and reducing errors through meticulous verification and a double-check system. Skilled in HIPAA compliance and patient scheduling, I excel in delivering high-quality customer service and problem-solving, significantly improving patient satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Registration Specialist
Wellstar MCG Hospital
10.2023 - Current
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Reduced errors in patient records by implementing a double-check system for data entry tasks.
- Updated patient contact information to support accurate electronic medical records.
- Used [Software] to record and organize patient insurance and medical information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Completed registration paperwork, verifying accurate patient information.
Appointment Scheduler
Wellstar MCG
10.2022 - 03.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Handled complaints and questions, and re-directed calls to other team members.
- Set up appointments with interested customers according to schedule availability.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Front Office Medical Assistant
Piedmont Hospital Augusta
03.2017 - 10.2022
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Posted payments and charges to patient accounts and participated in billing processes.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Collaborated with clinical staff to provide seamless care coordination for patients.
- Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
Education
Associate of Science - Medical Administration
Virginia College - Birmingham
Birmingham, AL12.2016
Associate of Science - Practical Nursing
Augusta Technical College
Augusta, Ga05.1990
Skills
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Accuracy and Precision
- Problem-Solving
- Healthcare experience
- Patient Scheduling
- Medical Terminology
- Medical Administrative Specialist
Timeline
Registration Specialist
Wellstar MCG Hospital
10.2023 - Current
Appointment Scheduler
Wellstar MCG
10.2022 - 03.2023
Front Office Medical Assistant
Piedmont Hospital Augusta
03.2017 - 10.2022
Associate of Science - Medical Administration
Virginia College - Birmingham
Associate of Science - Practical Nursing
Augusta Technical College
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