Vena Ah-Cheung
Honolulu,HI
Summary
Knowledgeable and dedicated customer service professional with entry level experience in the solar industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Inter-Island Solar Supply
2023.05 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Worked to build relationships with customers and built potential for additional sales.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Produced quotes, proposals and contracts as part of sales process.
Team Member
Ewa Movers
2023.04 - 2023.09
- Moved furniture and boxes using utility dolly and truck ramp.
- Loaded and unloaded trucks with customer possessions or merchandise.
- Communicated with customers courteously and professionally to drive satisfaction.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Followed safety protocols to prevent accidents and injuries.
Security
Sky Waikiki
2023.03 - 2023.05
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Responded swiftly to security incidents and effectively resolved security issues.
Fire Direction Control Specialist
U.S. Marine Corps
2019.02 - 2023.02
- Directed safe firing operations and artillery crew training.
- Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.
- Monitored and evaluated performance of artillery and missile systems during operations to identify areas for improvement.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Was a direct supervisor to 12 junior marines on a daily basis
Crew Member
Baskin Robbins
2017.01 - 2017.05
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Education
GED -
Youth Challenge Academy Hawaii
Kapolei, HI06.2018
Skills
- Data Entry
- Critical Thinking
- Time Management
- Data Analysis
- Sales Presentations
- Sales Forecasting
- Lead Generation
- Product Promotion
- Inventory Coordination
- Attention to detail
- Shipping Coordination
- Customer Service
- Inventory Control
- Logistics Coordination
Timeline
Customer Service Representative
Inter-Island Solar Supply
2023.05 - Current
Team Member
Ewa Movers
2023.04 - 2023.09
Security
Sky Waikiki
2023.03 - 2023.05
Fire Direction Control Specialist
U.S. Marine Corps
2019.02 - 2023.02
Crew Member
Baskin Robbins
2017.01 - 2017.05
GED -
Youth Challenge Academy Hawaii
Similar Profiles
Jabriel WilliamsJabriel Williams
Medical Receptionist at Inter Island Medical ServicesMedical Receptionist at Inter Island Medical Services
Vlad AbgaryanVlad Abgaryan
Solar Energy Engineer at Inter Solar CadSolar Energy Engineer at Inter Solar Cad
Mike Saravia LunaMike Saravia Luna
Lead Electrician at Long Island Power Solutions - Solar Power With No Out Of Pocket CostLead Electrician at Long Island Power Solutions - Solar Power With No Out Of Pocket Cost