Vena Keitt
Vancouver,WA
Summary
Detail-oriented professional skilled in collections processing and effective dispute resolution. Successfully trained new team members on best practices, fostering a culture of excellence and accountability to achieve faster resolution times.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Collections Agent
Volkswagen of America, Inc
02.2021 - Current
- Managed customer accounts, ensuring timely payments and maintaining accurate records.
- Negotiated payment plans with customers to facilitate debt resolution and improve cash flow.
- Utilized CRM software to track account statuses and streamline communication processes.
- Resolved disputes by coordinating with customers and internal departments for efficient outcomes.
- Implemented process improvements that reduced average collection time for overdue accounts.
- Trained new team members on collections procedures and best practices for customer interactions.
- Monitored payment trends to identify potential issues and recommend proactive solutions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
Education
Bachelor of Science - Project Manager
Purdue Global
Indianapolis, IN06-2026
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Billing procedures
Accomplishments
Purdue Honors Society
Certification
SCRUM Master I
Languages
English
Full Professional
Vietnamese
Limited Working
Timeline
Collections Agent
Volkswagen of America, Inc
02.2021 - Current
Bachelor of Science - Project Manager
Purdue Global