VENAH ALEXANDER
Orlando,FL
Summary
Creative and focused professional with a proven track record of multitasking and problem-solving through innovative thinking. Exceptional listening skills and attention to detail guarantee customer satisfaction, leading to significant expansion of the customer base. Quickly grasp new concepts with precision and thrive both as an independent worker and a dedicated team player.
Overview
10
10
years of professional experience
Work History
Appointment Scheduler
Instant Tax
2021.01 - Current
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Handled complaints and questions, and re-directed calls to other team members.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
Customer Service Representative
Modivcare Solutions
2024.04 - 2024.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Scheduled transportation for medical appointments to individuals with no means of transportation.
Travel Advisor
Delightful Travel Escapes
2023.04 - 2024.05
- Drafted and updated itineraries and kept travelers notified of changes
- Offered helpful advice on currency exchanges, cell phone use and other convenience issues to help travelers
- Planned and booked complex and large-scale domestic and international travel packages
- Continuously expanded knowledge of global destinations, cultural customs, attractions, and currency exchange rates
- Booked flights, accommodations, cruises, tours, and activities for clients
- Partnered with resorts and organizations to promote retreats and trips.
Member Service Representative
FAIRWINDS CREDIT UNION
2018.04 - 2019.02
- Providing problem resolution for our members
- Speaking directly with members and recommending credit union products and services (loans, credit cards, and investment services)
- Providing account services such as money orders, official checks, and safe deposit boxes
- Delivering exceptional customer service throughout our members' financial journey
- Processed payment transactions and kept accurate records.
Customer Service Specialist
BEST BUY
2014.05 - 2018.01
- Responsible for friendly, fast and accurate processing of all returns, exchanges, financing, service requests, and defective products
- Works to efficiently and accurately resolve customer service issues
- Supports overall organization, District/Store Operations as well as service and customer retention goals
- Advocates Best Buy goals, objectives, policies, and procedures to Customer Service Specialists so that they will deliver a high level of customer satisfaction and retention
- Has a comprehensive understanding of all departments and their goals to enable creation and support of a team-based, cooperative work environment
- Supports activities with all departments to ensure smooth storewide operations.
Education
B.A - Peforming Arts -
University of North Texas
Skills
- Detail oriented.
- Appointment Scheduling
- Customer Service
- Problem Resolution
- Remains calm under stressful conditions
- Critical thinking
- Communication
- Virtual Assistance
- Patient Scheduling
- Effective Multitasking
Timeline
Customer Service Representative
Modivcare Solutions
2024.04 - 2024.08
Travel Advisor
Delightful Travel Escapes
2023.04 - 2024.05
Appointment Scheduler
Instant Tax
2021.01 - Current
Member Service Representative
FAIRWINDS CREDIT UNION
2018.04 - 2019.02
Customer Service Specialist
BEST BUY
2014.05 - 2018.01
B.A - Peforming Arts -
University of North Texas
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