Venai L Vaughn
Indianapolis,IN
Summary
Detail-oriented Legal Assistant facilitating case management and supporting law firms with a broad range of legal services. Enhances office efficiency while managing complex legal documents and maintaining confidentiality. Excels in customer service and written communication, ensuring accuracy and attention to detail in all tasks.
Overview
31
31
years of professional experience
Work History
Legal Assistant
John Steinkamp & Associates
Indianapolis, IN
08.2024 - 09.2025
- Drafted correspondence and filed documents with courts accurately.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Communicated with clients to schedule meetings and provide updates promptly.
- Collaborated with team members to streamline office operations efficiently.
- Maintained confidentiality of sensitive information in all communications securely.
- Responded to incoming phone calls, assisting customers with inquiries and resolving issues. promptly while providing courteous customer service.
- Assisted clients upon arrival by directing them to appropriate staff or resources. upon arrival at office and provided assistance.
Legal Assistant
John Steinkamp & Associates
09.2023 - 09.2024
RCC Customer Service Associate
Citizens Energy Group
03.2017 - 02.2021
- Managed residential account inquiries, addressing bill reviews, budget enrollments, deposit calculations, account updates, late payment adjustments, move-ins and outs, seasonal shut-offs, and customer complaints to ensure customer satisfaction.
- Executed payment transactions through credit, debit, and checks, ensuring accurate processing and prompt service.
- Negotiated payment plans with customers to help manage outstanding balances.
- Assisted walk-up customers with account inquiries and payment processing to facilitate efficient service delivery.
- Created work orders for service restorations, meter relocations and cold weather inquiries.
- Advanced to Lobby Customer Service Associate role to enhance customer interaction.
Independent Agent
ACD Direct, LLP
06.2014 - 06.2015
- Processed incoming pledges and donations for non-profit agencies, enhancing funding for Public Broadcasting stations, National Public Radio stations, political campaigns, television stations, and other charities.
- Achieved under four (4) minute talk time consistently, earning numerous internal 'Kudos' for outstanding customer service.
- Managed customer inquiries using cloud-based call center software, ensuring effective communication and timely responses.
Order Entry Clerk I – IRS
NTI Telecommuting Institute (NTI)
08.2010 - 04.2013
- Navigated extensive tax form system to process 20 to 50 calls per hour processing requests ranging from two to 1,000 forms.
- Received numerous accolades for exceptional call quality and accuracy.
- As Order Entry Clerk I processed consecutive tax seasons, processed back-to-back incoming calls for IRS tax forms.
Legal Secretary
Krieg DeVault, LLP
Indianapolis, Indiana
08.2001 - 06.2003
- Promoted from Temporary Legal Secretary to full-time permanent position after three months due to demonstrated proficiency.
- Prepared legal documents including briefs, arguments, answers, motions, and subpoenas to support litigation processes.
- Organized and updated legal calendars to facilitate efficient time management for attorneys.
- Coordinated deposition appointments with all parties to facilitate proceedings.
- Arranged transportation and lodging for attorneys to facilitate their travel needs during litigation.
- Drafted correspondence to clients and counsel, ensuring clear communication and timely updates.
- Forced to quit after becoming gravely ill.
Temporary Legal Secretary
Barrister Personnel
Indianapolis, Indiana
01.2000 - 01.2001
- Worked for a number of local law firms as Temporary Legal Secretary and/or Receptionist.
Loan Processor
United Security Financial Mortgage
Salt Lake City, Utah
01.1997 - 01.1999
- Returned to USF.
- Pre-screened applicants.
- Processed mortgage loan applications on-line and in-house by collecting and verifying personal, employment and financial data.
- Worked closely with credit reporting agencies to update, revise and/or correct applicants’ credit history.
- Prepared all closing and title request documents.
- Scheduled and coordinated appraisals, inspections and closings.
Executive Secretary
Wasatch Front South STC Careers
Salt Lake City, Utah
01.1995 - 01.1997
- Responsible for a variety of administrative and executive support tasks both sensitive and confidential.
- Coordinated venue, transportation and meals for District wide School to Careers Conference.
- Coordinated state-wide career and job fairs at local schools and workforce services for Students.
Education
Certificate of Completion - Business
Salt Lake City School of Business
Salt Lake City04-2007
Skills
- Legal document preparation
- Attention to detail
- Writing proficiency
- Verbal proficiency
- Online tool navigation
- Customer service expertise
- Interpersonal communication
- Online tool navigation
Sales Experience
Seasonal Sales Associate @ JC Penney’s, Nordstrom’s and Dillard’s
Leadership Experience
- Coordinated Fund-Raising Event at Hilton Hotel for non-profit organization
- Coordinator of Annual Fund Raising Bazaar in Indianapolis
- Member of Minority Recruiting Team @ Zions Bank, Salt Lake City, UT
Timeline
Legal Assistant
John Steinkamp & Associates
08.2024 - 09.2025
Legal Assistant
John Steinkamp & Associates
09.2023 - 09.2024
RCC Customer Service Associate
Citizens Energy Group
03.2017 - 02.2021
Independent Agent
ACD Direct, LLP
06.2014 - 06.2015
Order Entry Clerk I – IRS
NTI Telecommuting Institute (NTI)
08.2010 - 04.2013
Legal Secretary
Krieg DeVault, LLP
08.2001 - 06.2003
Temporary Legal Secretary
Barrister Personnel
01.2000 - 01.2001
Loan Processor
United Security Financial Mortgage
01.1997 - 01.1999
Executive Secretary
Wasatch Front South STC Careers
01.1995 - 01.1997
Certificate of Completion - Business
Salt Lake City School of Business