Summary
Overview
Work History
Education
Skills
LNGG
Timeline
Generic

VENECIA MERCEDES

Orlando

Summary

Experienced bilingual (English/Spanish) customer service and property management professional providing exceptional service to diverse clients. Skilled in handling high-volume inquiries, booking and scheduling, conflict resolution, and accurate documentation. Tech-savvy, detail-oriented multitasker with proven ability to work remotely in a fast-paced, customer-focused environment. Committed to delivering service with integrity, passion, and care.

Overview

20
20
years of professional experience

Work History

Resident Construction Coordinator

ZRS Management
09.2024 - Current
  • Provide high-quality customer service to residents, contractors, and vendors.
  • Coordinate schedules, resolve inquiries, and ensure timely communication.
  • Maintain accurate project documentation and records.

Property Manager

Silvertre Residential
05.2019 - 09.2024
  • Managed daily resident interactions, addressing questions, requests, and concerns.
  • Processed lease agreements, payments, and service requests with accuracy.
  • Maintained high occupancy rates and excellent tenant satisfaction.

Property Manager

Orlando Housing Authority
04.2013 - 05.2019
  • Oversaw resident communications, service requests, and lease compliance.
  • Provided bilingual support for English and Spanish-speaking residents.

Property Manager

Danbury Housing Authority
10.2005 - 04.2013
  • Delivered consistent, high-quality customer service to residents and partners.
  • Resolved concerns efficiently while adhering to organizational policies.
  • Supported community events and resident engagement initiatives.

Education

Bachelor's Degree - Business Administration

University of Bridgeport
Bridgeport, CT
05.2006

Skills

  • Bilingual: English & Spanish (fluent)
  • Customer Service & Call Handling
  • Reservations & Scheduling
  • Multichannel Support: Phone, Chat, Email, SMS
  • Conflict Resolution & Problem-Solving
  • Microsoft Office Suite
  • Remote Work Setup & Time Management
  • Adaptability & Flexibility (nights, weekends, holidays)

LNGG

Bilingual: English & Spanish

Timeline

Resident Construction Coordinator

ZRS Management
09.2024 - Current

Property Manager

Silvertre Residential
05.2019 - 09.2024

Property Manager

Orlando Housing Authority
04.2013 - 05.2019

Property Manager

Danbury Housing Authority
10.2005 - 04.2013

Bachelor's Degree - Business Administration

University of Bridgeport

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