Summary

Overview

Work History

Education

Skills

Languages

Timeline

Veneranda Bowers

Kalamazoo,MI

Summary

Performance-driven and empathetic SaaS Onboarding Specialist who excels at coordinating the whole onboarding process(training/adoption), ongoing support, and timely follow-ups).Effective communicator(polyglot)with extensive knowledge of multiple SaaS and E-commerce software programs, significant ability to work in a team, and well-developed time management skills.

Overview

years of professional experience

Work History

SaaS Onboarding Specialist

OE-Connection

04.2022 - Current

Act as the first point of contact in the onboarding process
Train end-users on the different software programs the company offers
Make regular check-ins post-training to evaluate usage of the products
Make quarterly retention outreach calls to low-usage end-users to drive adoption and anticipate retention
Reach out to end-users who requested cancellations to discuss contract renewals
Coordinate and work with the implementation team, sales team, and the Product team to support and ensure seamless onboarding process for each end-user
Help the sales team with prospect and upsell calls in Canada to drive software sales
Work closely with the Product team to communicate end-user needs for product enhancement requests
Work with the Marketing team to prepare and host quarterly webinars to inform end-users about product updates and the software industry
Own and manage a territory of 13 provinces/states

Program Administrator

One Magnify

08.2021 - 04.2022

I supported the Loyalty & Incentives Practice Area in delivering high quality work associated with various clients-OEM
I was part of the program administration team responsible for handling daily claims-processing(OEM reimbursements), call handling, email administration
facilitated the incentive and loyalty payments as it relates to client work entering One Magnify
Helped dealers with program information and claims

Account Executive

WEX Health

08.2019 - 04.2021

Created purchase authorizations on strategic accounts (DOE, GSA, USDA, DHS)
Answered billing questions
Ordered and issued cards and checks
Investigated and provided details about fraudulent charges
Educated customers on self-service options for future service questions
Helped customers enroll online
Educated customers on the different products the company offers
Customer retention
Correspondence (Both in English and French)

Research Interviewer

Stay Metrics

08.2017 - 08.2019

Independently administered telephone surveys in English and French to a selection of the clientele which involved calling a diverse array of individuals and explaining the need for the survey to them and obtaining their consent to take part in it
Gathered and recorded information using the Qualtrics Research Core software (RC)
Kept a good record of the calls made, including information on the number of attempts made to contact those who were unavailable
Completed quotas in a timely manner with more than 10 calls per hour
Verified personal information
Accurate data entry and record keeping
Translated documents for projects
Other duties as assigned by management