Venesha S. Ingram
Burlington,NC
Summary
Detail-oriented human resources professional. Takes initiative while offering innate drive to succeed. Highly motivated to expand knowledge and skills. Skilled at prioritizing tasks with ease. Offering 10 years of superior performance in B2B & B2C
Overview
14
14
years of professional experience
Work History
Senior Executive Assistant
Lisa's Finest Durham
01.2010 - Current
- Immediately address problems with customers and employees to promote quick and successful resolutions.
- Trained over 100 new employees within duration of employment.
- Decreased idle time and increased productivity by 30% Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
- Worked with senior management to initiate new projects and assist in various processes.
Client Relations Specialist
UNC Health Care
03.2017 - 12.2020
- Built loyal clientele through friendly interactions and consistent appreciation.
- Delivered support to over 2000 client calls monthly.
- Achieved customer satisfaction rating of 97%.
- Entered data promptly with 95% accuracy rate.
- Processed payments and applied to customer accounts Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Scheduling Analyst
Wellcare Home Health Services
03.2018 - 08.2018
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
- Scheduled procedures, surgeries and doctor appointments for average of 50 patients per daily.
- Increased customer satisfaction by resolving Business to customer relation issues daily.
Marketing Coordinator
Michael's Arts And Crafts
04.2011 - 01.2018
- Developed reputation as efficient service provider with high levels of accuracy.
- Leveraged different market research strategies to investigate new products and enhance campaign planning.
- Developed fresh, crisp content to diversify current promotional options while increasing sales by 90%
Education
Bachelor of Science - Business Administration, Human Resources
University of North Carolina Greensboro
Greensboro, NC05.2022
Skills
- Merchandising expertise
- Customer satisfaction
- Quality assurance
- Staff Management
- Strategic planning
- Business writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scheduling Analyst
Wellcare Home Health Services
03.2018 - 08.2018
Client Relations Specialist
UNC Health Care
03.2017 - 12.2020
Marketing Coordinator
Michael's Arts And Crafts
04.2011 - 01.2018
Senior Executive Assistant
Lisa's Finest Durham
01.2010 - Current
Bachelor of Science - Business Administration, Human Resources
University of North Carolina Greensboro
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