Venessa Carver

• Streamlined communication channels, improving information flow and decision-making speed.
• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Managed inventory levels to meet demand without overstocking, reducing waste.

• Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
• Performed weekly inventories of food items stored in refrigerators or freezers.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
• Monitored sanitation practices to ensure that all employees adhere to health department regulations.
• Trained employees on cooking techniques, safety standards and performance strategies.
• Oversaw meal preparation and monitored food handling to encourage safety.
• Maximized team performance by training new employees on proper food handling and restaurant protocols.
• Oversaw food preparation, production and presentation according to quality standards.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
• Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.

• Implemented successful business strategies to increase revenue and target new markets.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

We provide a deep cleaning and supply service that focuses on high-impact areas like restrooms, floors, windows, and parking areas. While maintaining health and sanitation standards.

• Completed scheduled appointments on time to drive quality service.

• Provide training for department managers and shift managers to successfully manage shifts, to drive metrics such as CTD, labor, conduct the food safety checklist, deposits, and weekly inventory counts.
• Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
• Kept up-to-date records of employee performance reviews.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Managed accounts payable, accounts receivable and payroll.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Analyzed financial statements and prepared budgets for the restaurant.
• Drive metrics as food cost, reducing waste, placing truck order, ensuring food safety and training was in place.
• Create weekly crew schedule and monthly manage schedules.
• Recruit and hire to build up a successful team to run the restaurant efficiently according to sales.

• Provide training for shift leads, assistant and general managers to successfully run restaurants.
• Drive metrics such as food cost, budgeting & financials such as PLS, placing truck orders and conducting weekly and monthly inventory counts.
• Act and accomplish goals by rebuilding broken restaurants and driving success.
• Advanced customer service skills and exposure.
• Supported and exposed to area management overseeing restaurants.
• Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
• Provided direction, guidance and motivation to team members.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Oversaw food preparation, production and presentation according to quality standards.
• Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
• Established cash control systems for register transactions.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
• Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
• Delegated work to staff, setting priorities and goals.

• Providing and ensuring excellent customer service was in place among the shift.
• Handling customer complaints.
• Creating a welcoming atmosphere.
• Office management such as conducting day and night deposits, counting the safe incoming and upon leaving shift for next manager.
• Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
• Investigated customer complaints regarding merchandise quality or availability promptly.
• Ensured compliance with health and safety regulations.
• Reinforced rules to promote superior employee performance.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.