VENESSA DEANT
Summary
Professional, experienced clerical professional prepared for this role. Skilled in administrative tasks, data entry, and document management. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in Microsoft Office Suite, communication, and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerical Associate LVIII
NYC Health + Hospitals
07.2025 - Current
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information (EPIC)
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
Case Manager Supervisor
Cherokee Federal
03.2024 - 06.2025
- Tracked clients' development continuously
- Oversees weekly follow up via one-on-one sessions
- Follow up with client through mentoring and counseling
- Meets with clients to address issues, challenges and successes to strengthen client's capacity for long-term self-sufficiency
- Maintains confidential case records for all clients
- Maintains contacts with outside agencies to refer or obtain additional client services
- Conducts collaborative efforts with service providers to maximize service delivery
- Refers participants to job development for subsequent employment if appropriate
- Facilitates workshops addressing issues related to shelter transition from parenting, substance abuse, trauma informed care, healthy living, Cognitive issues/skills, and Job Skills Training if applicable
- Participates in ongoing education and professional development through courses, seminars and other in-service training in the areas of services for the homeless, cultural diversity training, supportive counseling and workforce
- Provides monthly service outcomes information and supporting documentation to Sr Case Manager for reporting purposes as required by funding agencies
- Performs all other duties as requested by managerial staff and other duties as required
- Very well knowledgeable with salesforce
- Implemented and evaluated staff, volunteer or training programs
Case Manager
Platinum Community Care
07.2023 - 03.2024
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- Implemented case management plans, provided assessments, and offered counseling and support.
Clinical Administrator
DocGo
08.2021 - 03.2023
- Ensured compliance with organizational policies and procedures as well as applicable local, state, federal laws.
- Analyzed patient feedback surveys and identified opportunities for improvement in customer service delivery.
- Supported leadership team in developing long-term goals for departmental growth.
- Scheduled and coordinated patient intake appointments, verifying insurance coverage and obtaining necessary authorizations.
- Determined patient eligibility by reviewing patient documentation for completeness and accuracy.
- Completed detailed intake paperwork including assessment forms, clinical notes and other required documents in a timely manner.
- Demonstrated excellent organizational skills when coordinating multiple tasks simultaneously within tight timelines.
Flight Attendant
JetBlue
10.2021 - 04.2022
- Kept cabin neat, clean and professional in appearance
- Helped passengers feel comfortable by providing requested items and answering questions
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Assistant Teacher
Bright Horizons Child Care Center
06.2018 - 06.2020
- Conducted daily activities with the kids, such as arts and crafts projects, music therapy, and outdoor recreational activities.
- Met with staff to discuss rules, regulations and work-related problems.
- Managed inventory of supplies and equipment for activities, ensuring availability and good condition of all necessary materials.
- Participated in community outreach initiatives such as festivals or fairs promoting senior services provided at the facility.
Group Leader
Boys & Girls Clubs of America
02.2018 - 02.2019
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Created calm and disciplined classroom environment to improve student focus.
- Led students through safety procedures for active shooter and fire drills.
- Assisted classroom teacher in developing and implementing lesson plans.
- Supervised small group activities.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
Education
Associate's - Early Childhood Education
Nassau Community College
Garden City, NY5 2022
High school or equivalent -
Greater New York Academy
Woodside, NY6 2016
Certification
CPR Certification
Timeline
Clerical Associate LVIII
NYC Health + Hospitals
07.2025 - Current
Case Manager Supervisor
Cherokee Federal
03.2024 - 06.2025
Case Manager
Platinum Community Care
07.2023 - 03.2024
Flight Attendant
JetBlue
10.2021 - 04.2022
Clinical Administrator
DocGo
08.2021 - 03.2023
Assistant Teacher
Bright Horizons Child Care Center
06.2018 - 06.2020
Group Leader
Boys & Girls Clubs of America
02.2018 - 02.2019
Associate's - Early Childhood Education
Nassau Community College
High school or equivalent -
Greater New York Academy