Summary
Overview
Work History
Education
Certification
Personal Information
Timeline
Generic

VENESSA DEANT

Saint Albans,US

Summary

Driven and cooperative leader with talent for building strong, empathetic relationships and fostering collaboration among team members. Adept at guiding individuals through complex situations with patience and persuasive communication skills, ensuring optimal outcomes for all parties involved. Brings extensive experience in conflict resolution, resource allocation, and strategic planning, enhancing team efficiency and client satisfaction. Committed to creating supportive and inclusive environment, leveraging deep understanding of case management principles and practices.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clerical Associate LVIII

NYC Health + Hospitals
07.2025 - Current
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information (EPIC)
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.

Case Manager Supervisor

Cherokee Federal
03.2024 - 06.2025
  • Tracked clients' development continuously
  • Oversees weekly follow up via one-on-one sessions
  • Follow up with client through mentoring and counseling
  • Meets with clients to address issues, challenges and successes to strengthen client's capacity for long-term self-sufficiency
  • Maintains confidential case records for all clients
  • Maintains contacts with outside agencies to refer or obtain additional client services
  • Conducts collaborative efforts with service providers to maximize service delivery
  • Refers participants to job development for subsequent employment if appropriate
  • Facilitates workshops addressing issues related to shelter transition from parenting, substance abuse, trauma informed care, healthy living, Cognitive issues/skills, and Job Skills Training if applicable
  • Participates in ongoing education and professional development through courses, seminars and other in-service training in the areas of services for the homeless, cultural diversity training, supportive counseling and workforce
  • Provides monthly service outcomes information and supporting documentation to Sr Case Manager for reporting purposes as required by funding agencies
  • Performs all other duties as requested by managerial staff and other duties as required
  • Very well knowledgeable with salesforce
  • Implemented and evaluated staff, volunteer or training programs

Case Manager

Platinum Community Care
07.2023 - 03.2024
  • Participated in team meetings to discuss case management strategies for individual cases.
  • Educated clients on available community resources and how to access them effectively.
  • Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
  • Implemented case management plans, provided assessments, and offered counseling and support.

Flight Attendant

JetBlue
10.2021 - 04.2023
  • Kept cabin neat, clean and professional in appearance
  • Helped passengers feel comfortable by providing requested items and answering questions

Clinical Administrator

DocGo
08.2021 - 03.2023
  • Ensured compliance with organizational policies and procedures as well as applicable local, state, federal laws.
  • Analyzed patient feedback surveys and identified opportunities for improvement in customer service delivery.
  • Supported leadership team in developing long-term goals for departmental growth.
  • Scheduled and coordinated patient intake appointments, verifying insurance coverage and obtaining necessary authorizations.
  • Determined patient eligibility by reviewing patient documentation for completeness and accuracy.
  • Completed detailed intake paperwork including assessment forms, clinical notes and other required documents in a timely manner.
  • Demonstrated excellent organizational skills when coordinating multiple tasks simultaneously within tight timelines.

Administrative Assistant

Doctors office
04.2021 - 01.2023
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel.
  • Reviewed contracts and vendor invoices for accuracy before approving payment requests.

Assistant Teacher

Bright Horizons Child Care Center
06.2018 - 06.2020
  • Conducted daily activities with the kids, such as arts and crafts projects, music therapy, and outdoor recreational activities.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Managed inventory of supplies and equipment for activities, ensuring availability and good condition of all necessary materials.
  • Participated in community outreach initiatives such as festivals or fairs promoting senior services provided at the facility.

Group Leader

Boys & Girls Clubs of America
02.2018 - 02.2019
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Created calm and disciplined classroom environment to improve student focus.
  • Led students through safety procedures for active shooter and fire drills.
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Supervised small group activities.
  • Supported and documented student growth and progress to achieve academic, social and emotional goals.

Education

Associate's - Early Childhood Education

Nassau Community College
05.2022

High school or equivalent - undefined

Greater New York Academy

Certification

CPR Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Availability: Willing To Relocate: Anywhere

Timeline

Clerical Associate LVIII

NYC Health + Hospitals
07.2025 - Current

Case Manager Supervisor

Cherokee Federal
03.2024 - 06.2025

Case Manager

Platinum Community Care
07.2023 - 03.2024

Flight Attendant

JetBlue
10.2021 - 04.2023

Clinical Administrator

DocGo
08.2021 - 03.2023

Administrative Assistant

Doctors office
04.2021 - 01.2023

Assistant Teacher

Bright Horizons Child Care Center
06.2018 - 06.2020

Group Leader

Boys & Girls Clubs of America
02.2018 - 02.2019

High school or equivalent - undefined

Greater New York Academy

Associate's - Early Childhood Education

Nassau Community College

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VENESSA DEANT