Venessa Galvan
Salt Lake City,UT
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Manager
Productive Dental Assisting
West Valley City, Utah
06.2019 - Current
- Monitored student growth and learning through hands-on activities and exams.
- Supervised student training in dental offices and classroom settings.
- Planned demonstrations for students to expand upon lecture topics.
- Put course together and trained other instructors. Monitored and trained instructors.
- Conducted clinical simulations and provided feedback for each individual student.
Regional Manager
The Tooth Doctor
3060 South Redwood Rd, West Valley City
12.2017 - Current
- Established and maintained operational standards for 2 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists and support staff of 22.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Dentrix software.
Dental Assistant/Marketing Coordinator
Salt Lake Implants And Periodontics
Millcreek , UT
03.2015 - 12.2017
- Answered general marketing department inquiries by email, phone and mail.
- Tracked and reported on marketing campaign responses.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Lead Dental Assistant
Club Dental
Layton, UT
08.2011 - 02.2015
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
No Degree - Undergrad
University of Utah
Salt Lake City, UTHigh School Diploma -
Ogden High School
Ogden, UT05.2011
Dental Assistant Certification - Dental Assisting Certification
Intermountain Dental Assisting
Layton, UT2011
Skills
- Bilingual Spanish
- Performance Tracking and Evaluations
- Strategic Planning
- Scheduling and Coordinating
- Staff Management
- Report Preparation and Analysis
- Claim Verifications
- Proficient in Dentrix, Dexis and open dental
- Accounts Payable and Accounts Receivable
- Insurance Claim Forms Review
- Billing Data Verification
- Insurance Carrier Applications
Languages
Spanish
Native or Bilingual
Timeline
Manager
Productive Dental Assisting
06.2019 - Current
Regional Manager
The Tooth Doctor
12.2017 - Current
Dental Assistant/Marketing Coordinator
Salt Lake Implants And Periodontics
03.2015 - 12.2017
Lead Dental Assistant
Club Dental
08.2011 - 02.2015
No Degree - Undergrad
University of Utah
High School Diploma -
Ogden High School
Dental Assistant Certification - Dental Assisting Certification
Intermountain Dental Assisting
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