Venessa Hernandez
Rocklin,CA
Summary
Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
CLC INC
111 Woodmere Road, STE 200
08.2021 - 04.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality standards.
- Trained new team members on company policies and customer service protocols.
- Developed process improvements that enhanced response times and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Service Coordinator
Future Chevy Of Sacramento
Sacramento, CA
09.2019 - 08.2021
- Scheduled appointments for customers in person or over telephone.
- Assessed customer needs and responded to customer emails and calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Call Center Team Lead
Kuni Chevrolet Cadillac
Sacramento , CA
10.2014 - 09.2019
- Oversaw team of 3 agents focused on service calls.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Acted as first point of contact and set appointments for prospective clients.
- Responded to customer requests for products, services and company information.
Teller
Wells Fargo Bank
North Highlands, CA
08.2007 - 08.2012
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
Highlands High School
North Highlands, CA08-2000
Skills
- Billing and Invoicing
- Multi-line phone proficiency
- Spreadsheet management
- Filing and data archiving
- Scheduling and calendar management
- Office administration
- Team Bonding
- Bilingual English and Spanish
Timeline
Customer Service Representative
CLC INC
08.2021 - 04.2026
Service Coordinator
Future Chevy Of Sacramento
09.2019 - 08.2021
Call Center Team Lead
Kuni Chevrolet Cadillac
10.2014 - 09.2019
Teller
Wells Fargo Bank
08.2007 - 08.2012
Highlands High School