Venessa Marco
Orlando,FL
Summary
Experienced Case Manager with expertise in supporting neurodivergent adults and their families. Skilled in developing individualized care plans, coordinating multidisciplinary services, and advocating for clients to ensure access to necessary healthcare, community resources, and social services. Proficient in providing emotional support, monitoring progress, and adjusting care strategies to meet evolving needs. Experienced in crisis intervention, skill development, and long-term planning, with a strong ability to foster collaboration between families, healthcare providers, and other stakeholders. Passionate about empowering individuals to achieve independence, improve quality of life, and engage in meaningful community participation.
Overview
4
4
years of professional experience
Work History
Caseworker
Cayuga Centers
New York, NY
08.2022 - 01.2025
- Created personalized care plans based on thorough assessments of neurodivergent adults' medical, emotional, and developmental needs.
- Facilitated access to healthcare services, therapy, community programs, and social services tailored to each individual’s needs.
- Acted as a liaison between neurodivergent adults, their families, and service providers, ensuring they received the proper care, treatment, and accommodations.
- Regularly reviewed and updated care plans, ensuring that goals were met and adjusting strategies as necessary.
- Offered counseling and emotional support to both neurodivergent adults and their families as they navigated the complexities of care.
- Worked closely with medical professionals, therapists, social workers, and educational staff to ensure coordinated care and a holistic approach.
- Provided information and resources to families, helping them understand neurodivergence, effective caregiving strategies, and available support systems.
- Assisted families with understanding legal and financial matters, including guardianship, benefits eligibility, and insurance navigation.
- Helped develop and implement strategies for life skills training, social skills development, and independent living.
- Observed and documented behavioral patterns, emotional responses, and health status to monitor progress and intervene when necessary.
- Offered support and guidance during challenging or crisis situations, de-escalating issues and finding solutions.
- Assisted families with long-term planning for housing, employment, healthcare, and future care needs of the neurodivergent adult.
- Encouraged social integration and community involvement, identifying opportunities for neurodivergent adults to engage in social activities and employment.
- Maintained accurate and up-to-date client records, documenting all interactions, services provided, and care plans.
Administrative Fellow
Delaware Valley Accountable Care Organization
Philadelphia, PA
06.2021 - 08.2022
- Worked closely with C-Suite by completing 14+ projects and participating in executive, board, and committee meetings
- Led one and contributed to the negotiation of three complex value-based agreements with large managed care organizations in the greater Philadelphia region by supporting the VP of Payer Relations
- Educated analytics team on DEI issues and aided buildout of a flag that proactively identifies patients with social needs
- Authored project proposal for $2M Grant and supported vendor selection to implement smart devices in nursing homes
Education
Bachelor of Science - Psychology
Carlos Albizu University, Doral, Florida
Doral, FL05-2011
Skills, Activities & Interests
Languages: Spanish (bilingual professional fluency—reading, writing and speaking), Portuguese (beginner)
Certifications & Training: Qualitative data analysis, Lean Six Sigma Green Belt, Microsoft Office, Claritas, Maptitude
Internships
Mujeres Ayudando Madres (Birth Center) San Juan, PR
Hospital Makewe (Midwifery for Indigenous Community) Makewe, Chile
Natural Birth Center Los Angeles, CA
Timeline
Caseworker
Cayuga Centers
08.2022 - 01.2025
Administrative Fellow
Delaware Valley Accountable Care Organization
06.2021 - 08.2022
Bachelor of Science - Psychology
Carlos Albizu University, Doral, Florida
Similar Profiles
PAPAJO AMISSAHPAPAJO AMISSAH
Community Psychiatric Supports and Treatment (CPST) Therapist at Cayuga CentersCommunity Psychiatric Supports and Treatment (CPST) Therapist at Cayuga Centers
Jackie SquiresJackie Squires
Assistant Director of Youth and Skills Coaches at Cayuga CentersAssistant Director of Youth and Skills Coaches at Cayuga Centers
NAVDEEP SINGHNAVDEEP SINGH
Multi-Systemic Therapist at Cayuga CentersMulti-Systemic Therapist at Cayuga Centers
Courtney MichielsenCourtney Michielsen
Family Support Counselor at Cayuga CentersFamily Support Counselor at Cayuga Centers
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi