Venessa Mckinney

• Trained and mentored (yearly) 250+ personnel hired to fulfill various roles.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Delivered informative presentations to specific business groups and large-scale conferences on topics such as effective communication and risk management.
• Developed job-specific competencies and performance standards.
• Built and maintained professional relationships with vendors and suppliers.
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
• Created and oversaw 5+ training programs for operations.
• Coordinated meetings for team members and facilitated educational groups for new leaders.
• Provided coaching and mentoring to employees.
• Established and maintained quality control standards.
• Facilitated virtual, in-person and blended learning sessions.
• Assessed potential candidates for suitability for different programs such as management training and leadership development initiatives.
• Offered strategic feedback to direct leadership teams in operational decision-making and long-term planning.
• Analyzed and evaluated training effectiveness and program outcomes.
• Developed lesson plans, instructional materials and written practice tests for new employee training courses.
• Organized integration of critical leadership competencies into existing workflows.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Directed and improved program operations by analyzing data and making proactive adjustments.
• Conducted educational workshops to spearhead employee training on available tools and optimal strategies.
• Coached leaders in important skills underpinning current leadership and team management goals.
• Collaborated with business leadership to set training objectives.
• Designed courses to meet company requirements and help develop new leaders within organizational structure.
• Managed concurrent client consulting engagements with organized mindset and good multitasking abilities.
• Wrote training manuals for new employees and current positions according to company guidelines and industry protocols.
• Designed and delivered web-based, self-directed learning materials.

• Backed up instructors in handling disruptive students and implemented fair protocols to resolve situations.
• Guided and supported faculty and staff in development of new programs.
• Led efforts to boost student attendance and on-time arrivals with ambitious parent relations initiatives.
• Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
• Implemented strategies to increase student recruiting, engagement and retention.
• Organized individualized behavior improvement plans for students struggling with compliance.
• Spearheaded technology initiatives to support student learning and academic excellence.
• Coordinated and supervised academic advising activities.
• Chaired hiring committees for new core faculty members in many Departments.
• Prepared and administered budget of $500,000 for campus with 4500 students.
• Coordinated outreach events to bring in parents, family members and community at large to support students.
• Collaborated with faculty, staff and students to identify and address institutional challenges.
• Improved policies and procedures to maximize student safety and campus security.
• Developed and implemented student success initiatives to recognize and encourage achievement.
• Cultivated engaged student population with successful orientation programs.

• Communicated all capacity, sourcing and technology gaps with upper management.
• Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
• Assisted senior leadership in managing all aspects of operations.
• Led teams of up to 250+ personnel, supervising daily performance as well as training and improvement plans.
• Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
• Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Oversaw day-to-day production activities in accordance with business objectives.
• Assisted in recruiting, hiring and training of team members.
• Defined, implemented, and revised operational policies and guidelines.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Mentored and coached team members to foster productive and engaging work environment.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Analyzed customer feedback and identified areas for improvement to drive business success.

Directed training programs and development paths for managers and supervisors.

• Collaborated with other departments to align training programs with organizational goals and objectives.
• Conducted training courses and prepared videos for long-term use.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Organized and edited training manuals, multimedia visual aids, and other educational materials yearly for 7 departments.
• Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
• Delivered new employee onboarding and training sessions via Georgia View, Black Board and other software.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Selected and assigned instructors to conduct specific training programs.
• Increased organizational retention yearly by 10%.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively
• Passionate about learning and committed to continual improvement.
• Gained strong leadership skills by managing projects from start to finish.
• Resolved problems, improved operations and provided exceptional service.

• Built relationships with external recruiters and staffing agencies to access quality talent.
• Completed talent acquisition and management for 75+ internal and external placements.
• Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
• Collaborated with hiring managers to determine job requirements and understand departmental needs.
• Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
• Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
• Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
• Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
• Promoted increased focus on internal talent mobility and emerging talent across organization.
• Implemented innovative recruitment strategies to increase number of high-quality job applicants.
• Established consistent language and methodology for talent discussions, development, and succession.