Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Venessa Washington

Milwaukee,Wisconsin

Summary

Dynamic customer service professional with extensive experience at Woodmans Food Markets, excelling in cash register operations and team building. Proven track record in enhancing customer satisfaction and training new employees. Skilled in inventory management and adept at processing transactions efficiently, fostering a loyal clientele through exceptional service.

Overview

27
27
years of professional experience

Work History

Customer Service Cashier

Woodmansfoodmarkets
Menomonee Falls, WI
05.2024 - Current
  • Complied with all health and safety regulations while performing job duties.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers and provided friendly customer service.
  • Verified that all coupons were valid prior to processing them into the system.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Processed credit card transactions accurately and efficiently.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers promptly and responded to questions.
  • Offered customers carry-out service at completion of transaction.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Counted and balanced cashier drawers.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Built and maintained productive relationships with employees.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Welcomed customers, offering assistance to help find store items.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained work area and kept cash drawer organized.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned items and checked pricing on cash register for accuracy.
  • Assisted customers with locating merchandise within the store.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Greeted customers and responded to informational requests.

Maintenance Crew Member

Milwaukee County Parks
Milwaukee, WI
06.2021 - Current
  • Managed inventory of maintenance supplies and equipment.
  • Inspected building interiors and exteriors for needed repairs or replacements.
  • Provided excellent customer service when addressing tenant maintenance concerns.
  • Cut grass around the perimeter of the building using a lawn mower.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Monitored building security systems and participated in emergency planning.
  • Operated a variety of hand and power tools safely and efficiently.
  • Removed snow from sidewalks, driveways and parking areas.
  • Cleared walkways of snow and ice during winter months.
  • Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.
  • Assisted with painting projects both inside and outside the facility.
  • Identified problems during daily work inspections and addressed concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Caregiver

Personal Employer
East Troy, WI
02.2017 - 06.2021
  • Contributed to case reviews of client status and progress.
  • Supported bathing, dressing and personal care needs.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Built strong and trusting rapport with clients and loved ones.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Followed safe lifting and transferring techniques to transport residents.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Monitored health and well-being of clients and reported significant health changes.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Provided emotional support to clients during difficult times.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Consulted with client care team to continually update care plans.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Helped clients get in and out of beds and wheelchairs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Educated families about available resources for home health care services in the local community.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Coordinated transportation services for clients when necessary.
  • Recorded client status progress and challenges in logbooks and reports.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assisted with meal planning to meet nutritional plans.
  • Assisted clients with maintaining good personal hygiene.
  • Laundered clothing and bedding to prevent infection.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.

Supervisor

Taco Bell
San Diego, CA
03.1998 - 04.2000
  • Tracked progress on projects and provided timely feedback to staff members.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Complied with company policies, objectives and communication goals.
  • Identified needs of customers promptly and efficiently.
  • Assessed company operations for compliance with safety standards.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Maintained positive working relationship with fellow staff and management.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

Education

High School Diploma -

JAMES MADISON HIGH
Milwaukee, WI
06-1992

Skills

  • Cash register operation
  • Point-of-sale transactions
  • Customer service
  • Inventory management
  • Sales promotions
  • Coupon processing
  • Cash handling
  • Team building
  • Return processing
  • Employee training

Affiliations

  • HELPING THE ELDERLY TO CROSS STREETS ETC , EVERY MONTH FEEDING THE HOMELESS A NICE MEAL, WALKING ALEAST 2 TIMES A WEEK IN THE NEIBORHOOD AND PICK AROUND STREETS AND CURB SIDES TO KEEP THE AREA LOOKING REALL NICE, READING A GOOD BOOK, HELPING WITH FAMILY MEMBERS WITH CLEANING OF THEIR HOMES OR ANYTHING THEY MAY NEED TO HELP MAKE THEIR DAYS EASIER WITH WATCHING OVER HOMES AND PETS WHILE OUT OF TOWN OR JUST BASICLY HAVING TO BE AWAY FROM HOME.

Timeline

Customer Service Cashier

Woodmansfoodmarkets
05.2024 - Current

Maintenance Crew Member

Milwaukee County Parks
06.2021 - Current

Caregiver

Personal Employer
02.2017 - 06.2021

Supervisor

Taco Bell
03.1998 - 04.2000

High School Diploma -

JAMES MADISON HIGH

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Venessa Washington