Venetia Perez
Schaumburg,IL
Summary
Accomplished Teller Manager with a proven track record at Parkway Bank & Trust Company, excelling in regulatory compliance and employee coaching. Skilled in enhancing operational efficiency and fostering relationship building, I have effectively led teams to exceed performance goals. My approach combines motivational skills with a keen focus on customer service and sales proficiency, driving success and client satisfaction. Possess specialized skills in cash handling accuracy, customer service excellence, and staff training & development. Excel at communication, problem-solving, and leadership, ensuring seamless operations and positive customer interactions.
Overview
30
30
years of professional experience
Work History
Owner
Platinum Sewer & Drain, LLC
Schaumburg, IL
08.2022 - Current
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Teller Manager
Parkway Bank & Trust Company
Park Ridge, IL
02.2002 - 01.2006
- A productive, people oriented team player who enjoyed challenges; proven ability to motivate, cross train, and empower others to assume responsibility
- Performed administrative and operational duties with attention to accuracy and loss prevention
- Cared for all client concerns: opened new accounts, ran credit checks, cross sold products and services
- Responded to customer inquiries regarding account balances, activities, and services
- Recruited, hired, trained, supervised, and evaluated bank tellers and support staff
- Coordinated schedules
- Conducted performance evaluations and assessed suitability for assignment
- Responsible for compliance and enforcement of bank policies and practices
Teller Supervisor
Liberty Federal Bank/Charter One Bank
Chicago, IL
09.1995 - 02.2002
- Practiced and coached tellers consistently on defined service and professionalism standards using consultative sales skills
- Conducted monthly coaching sessions to ensure employees maintained desired work performance
- Balanced and resolved issues of cash on hand, suspense, return items, over and short, official checks and stop payments
- Balanced ATM and cash vaults daily
- Opened/Closed branch following security procedures to ensure the safety of personnel
Education
High School Diploma -
Good Counsel High School
Skills
- High Attention to Detail
- Employee Development Coaching
- Regularly Delivers Outstanding Results
- Compliance Management
- Sales Skills Development
- Team Motivation Strategies
- Effective Cash Operations Management
- Networking and Relationship Development
- Service Excellence
- Staff training and development
- Operational efficiency
- Audit examination
- Cross-selling techniques
- Proficient in Microsoft Office
- Fluent in Greek
Timeline
Owner
Platinum Sewer & Drain, LLC
08.2022 - Current
Teller Manager
Parkway Bank & Trust Company
02.2002 - 01.2006
Teller Supervisor
Liberty Federal Bank/Charter One Bank
09.1995 - 02.2002
High School Diploma -
Good Counsel High School
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