Venice Edmondson
MOUNT VERNON,NY
Summary
Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Patient Service Representative
Stamford Health
Stamford
01.2025 - Current
- Streamlined patient registration and discharge processes to enhance accuracy and patient experience
- Verified and maintained correct patient orders and demographics
- Coordinated communication between phlebotomy staff and doctors to support timely patient care
- Scheduled appointments and managed patient inquiries
- Provided exceptional customer service to patients and visitors
- Worked with healthcare team to optimize patient flow and reduce wait times
PSR - Patient Service Representative
Northeast Providers
Valhalla, USA
06.2023 - 12.2024
- Facilitated patient check-in and check-out process
- Communicating effectively between medical staff
- Assisting in clinical decisions as needed
- Scheduling and discharging patients
- Composed emails for communication with staff
- Providing exceptional patient service and support
- Maintaining patient records accurately and confidentially
Patient Access Representative
Westchester Medical Center
Valhalla, USA
07.2021 - 05.2023
- Register patients
- Collect copay payments
- Complete full registration
- Communicate with medical staff as necessary
- Assist each other with work
- Create a safe and professional environment
- Verify insurance information
- Handle patient inquiries and concerns professionally
Clerical Clerk
Optimal Workforce Solutions
Valhalla
08.2012 - 06.2020
- Registering patients and facilitating their discharge process
- Updating patient charts and verifying insurance information
- Creating patient packets and providing necessary paperwork
- Assisting with medical coding and scheduling procedures
- Ensuring professionalism and providing quality care to patients
- Collaborating with anesthesia and scheduling cesarean sections
Education
Medical Assistant -
Sanford-Brown Institute
White Plains, NY06-2012
Skills
- Customer service
- Computer literacy
- Communication skills
- Microsoft excel
- Documentation review
- Leadership
- Cerner trained
- Epic trained
Certification
Medical Assistant
Timeline
Patient Service Representative
Stamford Health
01.2025 - Current
PSR - Patient Service Representative
Northeast Providers
06.2023 - 12.2024
Patient Access Representative
Westchester Medical Center
07.2021 - 05.2023
Clerical Clerk
Optimal Workforce Solutions
08.2012 - 06.2020
Medical Assistant -
Sanford-Brown Institute