Venice Hernandez
Janesville,WI
Summary
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
1717 Milton Ave, Janesville, WI 53545
07.2023 - 12.2025
- Assisted customers with product inquiries and service requests to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Server
A&W Restaurant
936 Conde St, Janesville, WI 53546
06.2022 - 02.2023
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Collaborated with team members to streamline order processing, enhancing efficiency during peak hours.
- Maintained cleanliness and organization of dining area, contributing to positive dining experiences for guests.
- Resolved customer complaints promptly and professionally, reinforcing commitment to high-quality service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Parker High School
3125 Mineral Point Ave, Janesville, WI 53548Skills
- Time management
- Compassion and empathy
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Customer support
- Bilingual or multilingual
Certification
- CNA - Certified Nurse Assistant
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Walgreens
07.2023 - 12.2025
Server
A&W Restaurant
06.2022 - 02.2023
High School Diploma -
Parker High School