VENISE FRANCOIS
Macon,GA
Summary
Business Administration student specializing in Human Resources at Southern New Hampshire University with 7 Honor Roll distinctions, Dean's List, and President's List honors. Certified by the National Honor Society of Leadership, seeking a leadership role as a Human Resource Business Partner. Skilled in learning and development, focusing on enhancing team performance through engaging training programs, effective learning sessions, and innovative educational tools. Known for collaboration, adaptability, and delivering impactful results. Experience in curriculum development, instructional design, and effective communication. Proven track record of streamlining processes and leading high-performing teams. Strong analytical skills and commitment to achieving results. Collaborative leadership style and adaptability to meet changing needs seamlessly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Learning Ambassador
Amazon
10.2024 - 05.2025
- Explain rules and policies to new associates.
- Answer questions and guide new associates.
- Perform daily audits on new associates to check progress and suggest areas of improvement
- Identify and report employee misconduct to management
- Follow up with the new associate I've trained
- Train a class of 15 new associates
FC Fulfillment Associate
Amazon.com Services LLC
09.2022 - 07.2024
- Arrange items, products, and parcels based on size and route
- Handle carts, trolleys, hand trucks, and other machinery to deliver huge quantities of merchandise
- Arrange stock, monitor inventory, and examine packages for defects and problems
- Study, verify, and fulfill client bills
- Sort and pick items as directed
- Process orders for delivery and refunds
- Organize, inspect, and stock items on pallets
- Product rate top 5% in the department
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Created and enforced detailed organization processes to increase quality and service standards.
FC Fulfillment Associate
Amazon.com Services LLC
12.2021 - 09.2022
- Arrange items, products, and parcels based on size and route
- Handle carts, trolleys, hand trucks, and other machinery to deliver huge quantities of merchandise
- Arrange stock, monitor inventory, and examine packages for defects and problems
- Study, verify, and fulfill client bills
- Sort and pick items as directed
- Process orders for delivery and refunds
- Organize, inspect, and stock items on pallets
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Prepared and checked outbound shipments for accuracy.
- Created and enforced detailed organization processes to increase quality and service standards.
- Managed timely and effective replacement of damaged or missing products.
Assistant Store Manager
Dollar Tree
06.2019 - 12.2021
- Greets and assists customers in a positive, approachable manner.
- Maintains a presence in the store by providing excellent customer service.
- Ensures a clean, well-stocked store for customers.
- At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
- Assists in unloading all merchandise from the delivery truck, organizes merchandise, and transfers merchandise from the stockroom to the store.
- Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.
- Supports Store Manager in loss prevention efforts.
- Assumes certain management responsibilities in the absence of the Store Manager.
- Follows all Company policies and procedures.
- Manage a team of 10 associates
Supervisor
Bealls Outlet
10.2018 - 08.2019
- Coaching, training, and retaining talent
- Championing our credit and loyalty programs. Ensure your team can inform, educate, and promote the benefits and offerings that reward our guest and enhance their shopping experience
- Executing store merchandising direction and standards, product flow, inventory flexing, and store operations functions to ensure consistency of brand experience
- Utilizing business reports to guide decisions and deliver high-performance standards and results
- Understanding and usage of company standard software, systems, and procedures
- Inspiring and motivating a team through company recognition programs.
- Creating a sense of teamwork, collaboration, and engagement among associates
- Performs other duties as assigned
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Manage a team of 10 associates
Surgical Technologist
NCH Hospital
10.2014 - 11.2018
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
Sterile Processing Technician
Physicians Regional Medical Center
06.2010 - 08.2015
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Wrapped trays, instrument packs, and sets.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
Education
Bachelor of Science - Business/Management w/ con Human Resource
Southern New Hampshire University
Manchester, NH06.2025
Associate of Science - Surgical Technician
Lorenzo Walker Institute of Technology
Naples, FL06.2009
High School Diploma/GED - Ged
Lorenzo Walker Institute of Technology
Naples, FL06.2006
Skills
- Microsoft Office proficiency
- Adaptive learning
- Peer mentoring
- Learning styles
- Collaborative learning
- Training facilitation
- Digital literacy
- Educational technology
- Feedback delivery
- Classroom management
- Attention to detail
- Decision-making
Accomplishments
- Documented and resolved low production rates which led to higher production rates.
- Achieved higher production rates by introducing new training procedures for department tasks.
- Managed a team of 15 staff members.
LANGUAGE
Haitian Creole Speaking- High Writing- Medium Reading- Medium
Certification
- Environmental Training - 7 months
Timeline
Learning Ambassador
Amazon
10.2024 - 05.2025
FC Fulfillment Associate
Amazon.com Services LLC
09.2022 - 07.2024
FC Fulfillment Associate
Amazon.com Services LLC
12.2021 - 09.2022
Assistant Store Manager
Dollar Tree
06.2019 - 12.2021
Supervisor
Bealls Outlet
10.2018 - 08.2019
Surgical Technologist
NCH Hospital
10.2014 - 11.2018
Sterile Processing Technician
Physicians Regional Medical Center
06.2010 - 08.2015
Bachelor of Science - Business/Management w/ con Human Resource
Southern New Hampshire University
Associate of Science - Surgical Technician
Lorenzo Walker Institute of Technology
High School Diploma/GED - Ged
Lorenzo Walker Institute of Technology
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