Venise Newte-Kapeli
Las Vegas,NV
Summary
Detail-oriented team lead specializing in effective communication and performance evaluation. Proven experience in managing customer interactions and training staff to enhance service delivery. Expertise in fostering team dynamics and improving customer experiences.
Overview
20
20
years of professional experience
Work History
Front End Team Lead
Walmart
Las Vegas, Nevada
07.2022 - Current
- Resolved customer complaints and ensured issues were addressed to enhance satisfaction.
- Trained new Team leads on job duties and company policies.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Assisted customers with locating items within the store when requested.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Operated cash register to process cash, checks, and credit card transactions.
Fashion Associate
Walmart
Las Vegas, Nevada
09.2020 - 07.2022
- Organized merchandise displays to enhance visual appeal and accessibility.
- Performed inventory management tasks such as counting merchandise in stockroom.
- Checked tags for accuracy of price and size information before displaying products.
- Provided excellent customer service by greeting customers in a friendly manner.
- Answered store and merchandise questions and led customers to wanted items.
Personal Banking Officer
Bank of Nevada
Henderson, Nevada
12.2006 - 06.2017
- Developed relationships with clients to identify their financial needs and goals.
- Identified opportunities for cross-selling additional products or services based on customer needs.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Executed compliance requirements such as KYC and AML checks prior to onboarding new customers.
- Maintained up-to-date knowledge of banking regulations, procedures, and policies.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Assisted clients in navigating account setup procedures and requirements.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Entered new account information into computers and filed related forms and other documents.
- Administered notarization services for various legal documents and transactions.
Education
High School Diploma -
Pahoa High School
Pahoa, HISkills
- Cash register management
- Opening and closing procedures
- Employee performance review
- Team leadership
- Customer service
- Cash handling
- Effective communication
Technical Skills
Competent in the following Walmart applications; Workday, Workvivo, My Walmart, One Walmart, Ethics and Compliance and AP1
Can operate a Pallet Jack, Copy machine,
Timeline
Front End Team Lead
Walmart
07.2022 - Current
Fashion Associate
Walmart
09.2020 - 07.2022
Personal Banking Officer
Bank of Nevada
12.2006 - 06.2017
High School Diploma -
Pahoa High School