Venjher Alayon
Summary
Experienced professional with a strong background in leadership and team management. Consistently drives results and fosters team collaboration. Demonstrated expertise in strategic planning, problem-solving, and adapting to dynamic environments. Recognized for reliability, effective communication, and delivering high-quality outcomes. Skilled in conflict resolution, process improvement, and creating a positive work environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Operations Manager (Seatac Airport)
Whayne Enterprises
01.2018 - Current
- Manage Custodial team at Seatac Airport. (Seatac Airport Divided in 5 different Zones)
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented quality control systems to boost overall product consistency and reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Barista
Starbucks
01.2014 - 01.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Lead Custodian
ABM
01.2016 - 01.2018
- Worked any assigned Shift when needed.
- Assigning the crew for their daily routes.
- Answer radio calls from Airport Communication Center throughout the shift.
- Re-stocks all janitorial closets at the airport
- Cover daily routes when a crew member is calls in sick
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Prioritized energy conservation efforts with the implementation of eco-friendly cleaning products and waste reduction initiatives.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Maintained floor cleaning and waxing equipment.
- Operated buffers and burnishers to clean and polish floors.
- Promoted a safe working environment through regular inspections and prompt resolution of potential hazards.
Pathfinder - Customer Care
Port Of Seattle
06.2024 - 11.2024
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Provides wayfinding assistance, support in emergencies, and in some instances, provide communication and assistance with crowd control and checkpoint contingency plans.
- Airport knowledge expert: current way finding, airport events, concessions, customer amenities, and are a point of contact at information booths.
- Knowledge of airports layout (terminals, SEA Underground, gate locations, concessions, etc.)
- Strong knowledge and understanding of cultural differences.
- Understanding of public safety and some precautionary measures (such as reporting to POSPD)
- Commitment to Equity: Apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle.
Education
Tyee High School - Global Connections
Tyee High School
SeaTac, WA06.2014
Skills
- Collaborative Team Management
- Effective Problem Resolution
- Effective Strategic Planning
- Clear Verbal Communication
- Project Time Management
- Informed Decision Making
- Scheduling coordination
- Customer service
- Implementation of Policies
Languages
English
Full Professional
Bisaya
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Pathfinder - Customer Care
Port Of Seattle
06.2024 - 11.2024
Operations Manager (Seatac Airport)
Whayne Enterprises
01.2018 - Current
Lead Custodian
ABM
01.2016 - 01.2018
Barista
Starbucks
01.2014 - 01.2016
Tyee High School - Global Connections
Tyee High School
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