Venkata Abhishek Ravulapelli
Worcester,USA
Summary
Detail-oriented Data Analyst with over three years of IT experience in system administration, data analysis, and enterprise solutions. Proficient in SQL, Python, Tableau, and Excel for data analysis, visualization, and reporting. Skilled in database management, data extraction, and automation for process optimization. Pursuing a Master’s in Information Technology, with a focus on data analytics and cloud computing. Passionate about leveraging data insights to drive business decisions. Seeking a Data Analyst role to apply technical expertise in reporting, data management, and visualization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Administrator
Accenture
Bengaluru
07.2020 - 05.2023
- Created and maintained 50+ custom reports and standardized data sets, improving IT operations efficiency by 30%.
- Assisted in system performance monitoring and log analysis, identifying trends and reducing potential failures by 20%.
- Automated 10+ routine administrative tasks using scripts, reducing manual work by 40% and improving response times.
- Managed Active Directory administration, processing 500+ user access provisioning and security enforcement requests.
- Analyzed ticket trends in ServiceNow, enhancing IT support efficiency and reducing average ticket resolution time by 15%.
- Configured and maintained Cisco networking solutions, improving network security and reducing downtime by 25%.
- Developed weekly/monthly reports on IT incidents and system health using Excel and Tableau, increasing data accuracy by 35%.
- Supported data extraction and reporting from ServiceNow, optimizing SQL-based query performance by 20%.
- Simplified troubleshooting processes by creating detailed documentation, reducing resolution time by 30% for common IT issues.
Education
Master of Science - Information Technology
Clark University
Worcester, MA05-2025
Skills
- System Administration & Troubleshooting: Windows administration, remote access, system upgrades, system updates, desktop troubleshooting, network troubleshooting, IT documentation
- Network & Virtualization Management: Network administration, Cisco networking, virtualization, hardware and software installation
- Programming & Data Analysis: Python, SQL, R
- Data Visualization & Reporting: Tableau, Power BI, Excel (Pivot Tables, VBA, Power Query), data mining
- Database & Cloud Platforms: MySQL, Azure, Splunk, GCP
- Project & Process Optimization: ServiceNow, SAP, ITSM
Certification
Azure Fundamentals
Oracle Database SQL Certified Associate
Python (Hacker Rank)
SQL (Advanced) Hacker Rank
(Forage) Data Visualization
Master Card Cyber Security (Forage)
Timeline
System Administrator
Accenture
07.2020 - 05.2023
Master of Science - Information Technology
Clark University
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