Venkata Vishwas Mani
Denver,CO
Summary
Results-oriented Director of Fraud and Payments with 8 years of experience leading and optimizing fraud management and payment processes for online sportsbook. Proven track record in creating and implementing effective strategies, procedures, and controls to mitigate fraud risks and enhance payment systems. Adept at managing cross-functional teams across multiple locations, collaborating with stakeholders, and achieving business objectives. Excellent communication skills for articulating business needs and fostering seamless collaboration between teams. Proficient in Microsoft Word, Excel, and Google Sheets, with knowledge of MySQL and experience in using JIRA, Zendesk, LexisNexis, and various payment processor tools such as WorldPay, BrainTree, PayPal, and payment gateways like Netbanx and Trustly.
Overview
9
9
years of professional experience
Work History
Director of Payments and Fraud
PointsBet
10.2022 - 05.2023
- Successfully completed 5 projects in a span of 7 months, streamlining fraud and payments operations while reducing chargebacks and achieving a win amount of $200K.
- Developed comprehensive procedures for US, Canada, and Manila, Philippines, enabling teams to better understand fraud perspectives and trends.
- Implemented efficient process flows, optimizing team productivity and allowing members to focus on core responsibilities.
- Utilized fraud pattern analysis to identify and apprehend fraud groups operating in different US states.
- Led the establishment of new workflow structures, fostering critical thinking and observational skills among team members for effective fraud detection.
- Oversaw and managed a team of professionals across different locations, providing guidance, mentoring, and fostering a collaborative and high-performance work environment, to lead lead a cross-functional projects to enhance payment processing efficiency, resulting in reduced transaction times, increased payment success rates, and improved customer satisfaction.
Sr.Fraud Analyst
Draftkings Inc.
09.2018 - 10.2022
- Increased the percentage of win cases for Chargeback disputes with Sightline, and ACH by consolidating all the factual data of the issuer in relation to the disputes
- Followed through all the Responsible Gaming Procedures and risk levels and assessed the player's mental situation while maintaining PII conditions
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Actively participating in the Automated Decision group in charge of the key vision of mechanized basic leadership and computerized risks along with the executive methodologies
- Developed, deployed and enhanced procedures to reduce institution's exposure to fraud
- Providing administrative and statistical documentation of any deceitful exercises located within the process as well as design and plans on complex story, statistical reports and graphic documentation reports on risk related issues
Software Developer
ANDHUS TECHNOLOGIES
02.2018 - 09.2018
- Tested websites and performed troubleshooting prior to deployment
- Used and created MySQL queries to retrieve dispersed data from the database
- Coordinated with project management staff of 08 on database development timelines and project scope
- Integrated user’s data into a single segment with the help of Salesforce and customized the needs of a client as per their request
- Coordinated with hardware and system engineering leads to gather and develop system requirements
- Assessed costs and risks associated with developing new features and products
Business Analyst
Bwin.Party Digital Entertainment(India)
01.2013 - 09.2015
- Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies
- Led the 25-member Customer Relationship Management team to gain an increase of 25% buy in from gaming towards revenue
- Built a robust business process model to handle customers’ queries from the European, Canadian & Australian markets of online gaming with focus on customer retention and satisfaction
- Explored business potential by implementing plans that drove growth in sales in various geographies
- Spearheaded the partnership with the business group that maintains relationship with clients to drive compliance with Socially Responsible Gaming guidelines
- Facilitated the migration process in handling chargeback cases on Master & Visa payment cards from the players playing on our online gaming website thus employing the highly sensitive PCI industry rules and regulations
Business Process Analyst
Amazon.com
07.2011 - 11.2012
- Mapped processes to holistically examine business flow and identify improvement opportunities
- Documented procedures and business processes and shared information with appropriate stakeholders and delineated to cross functional team of 15 members
- Worked with Validation Rules, Workflows, Approval Process and Reports, Dashboards
- Received Gold & Platinum awards as part of Rewards & Recognition program at work
- Collaborated closely with upper management to drive strategy through development and implementation of new processes
- Team player with good interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem-solving skills
Education
Master of Science - Management Information Systems
12.2017
- Graduate Senator of UIS at Springfield
- Graduated with 3.73 GPA
- Vice-President of Indian Dance Organization
- Member of Indian Dance Organization & Indian Student Organization
- Principal Actor for the famous Shakespeare play: Macbeth, performed as Doctor and a Murderer
- Coursework in Management of Database Systems, Systems Analysis and Design, Information Security & Project Management
Bachelor of Science - Information Technology
06.2011
Skills
- Regulatory Compliance
- Quality Assurance
- Data Analysis
- Strategic Planning
- Project Management
- MySQL database management
- Team Leadership
- MS Office Suite
- Problem-solving
- Merchant monitoring
- Conducting investigations
- Documentation
- Database Management
- Training
- Team building
- Customer retention
- Data audits
Photography and Filmmaking Achievements
I have nurtured a deep passion for photography since my sixth grade, and you can explore a wider collection of my work on Instagram: @the.picture.theory. In addition, I ventured into the realm of filmmaking, where my creative endeavors were recognized with prestigious accolades. Notably, I received the esteemed Best Debut Filmmaker award and was honored as a quarterfinalist for Best Shorts at renowned international film festivals.
Timeline
Director of Payments and Fraud - PointsBet
10.2022 - 05.2023
Sr.Fraud Analyst - Draftkings Inc.
09.2018 - 10.2022
Software Developer - ANDHUS TECHNOLOGIES
02.2018 - 09.2018
Business Analyst - Bwin.Party Digital Entertainment(India)
01.2013 - 09.2015
Business Process Analyst - Amazon.com
07.2011 - 11.2012
University of Illinois At Springfield - Master of Science, Management Information Systems
Jawaharlal Nehru Technological University - Bachelor of Science, Information Technology
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