Sharmila Venkat Rao
East Lansing,MI
Summary
Dedicated and compassionate Patient Coordinator with experienced in managing patient care, scheduling appointments, and providing excellent customer service in healthcare settings. Skilled in streamlining administrative processes, maintaining patient confidentiality, and fostering positive relationships with patients and medical staff. Proven ability to manage multiple tasks in fast-paced environments while ensuring a seamless patient experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Volunteer
Sparrow Hospital
08.2019 - 11.2020
• Scheduled and coordinated appointments, tests, and procedures for cancer patients daily, ensuring minimal wait times and seamless care.
• Acted as the first point of contact for patients, addressing inquiries and resolving complaints in a professional and empathetic manner.
• Collaborated with medical staff to improve workflow efficiency and enhance patient satisfaction.
Education
Accounting And Finance
University of Pune / Ness Wadia College of Commerce
Pune India10-1995
Skills
- Microsoft Office Suite (Word, Excel)
- Scheduling software
- Certified Yoga Instructor
Certification
- Certified Yoga Instructor
Core Competencies
- Patient Scheduling & Coordination
- Interpersonal & Communication Skills
- Problem Solving & Conflict Resolution
- Multitasking & Time Management
- Medical Terminology
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Volunteer
Sparrow Hospital
08.2019 - 11.2020
Accounting And Finance
University of Pune / Ness Wadia College of Commerce
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