Tomaya Howard
Marianna,AR
Summary
Highly organized and dependable Administrative Support Professional with experience in fast-paced environments including healthcare, food service, and customer-facing roles. Skilled in managing clerical duties, maintaining accurate records, and providing professional front-line support. Proven ability to uphold confidentiality, follow detailed procedures, and support daily operations with precision. Seeking an office position within a correctional facility to provide strong administrative support while contributing to a secure and efficient environment.
Overview
8
8
years of professional experience
Work History
Correctional Officer
John Haynes
06.2025 - 06.2026
- Supervised inmate activities to maintain safety and security within correctional facilities.
- Conducted regular inspections of premises to identify potential hazards and ensure compliance with regulations.
- Responded promptly to emergencies, employing de-escalation techniques to manage conflicts effectively.
- Collaborated with law enforcement and social services to facilitate inmate rehabilitation programs.
- Trained new staff on operational procedures and safety protocols, enhancing team efficiency and performance.
- Developed incident reports detailing observations and actions taken during disturbances or policy violations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Mental Health Technician
Perimeter Healthcare
11.2024 - 04.2025
- Assisted with documentation of patient behaviors and incident reporting.
- Supported clinical staff with patient records, intake logs, and shift reports.
- Communicated effectively with patients, staff, and supervisors in high-pressure situations.
- Maintained strict confidentiality and followed all facility protocols.
Accountant / Administrative Assistant
Walkers
03.2023 - 09.2024
- Prepared and maintained financial records and statements.
- Handled confidential client documents and tax filings.
- Managed office filing systems, incoming calls, and appointment scheduling.
- Created and organized spreadsheets for inventory, vendor records, and client accounts.
Crew Member – Drive-Thru
McDonald's
09.2021 - 10.2022
- Operated point-of-sale systems and maintained accurate cash handling.
- Provided excellent customer service under high-volume conditions.
- Assisted in shift organization and communicated with team leads to support daily goals.
Carhop / Team Member
Sonic Drive-In
12.2018 - 08.2021
- Fulfilled customer orders with speed and accuracy.
- Maintained clean and organized service areas.
- Balanced multiple responsibilities including order intake, preparation, and delivery.
Education
High School Diploma - undefined
Forrest City High School
Forrest City, AR05.2021
Skills
- Office Administration
- Confidential Records Management
- Scheduling & Coordination
- Data Entry & File Organization
- Professional Communication
- Customer/Client Interaction
- Microsoft Office Suite (Word, Excel)
- Time Management & Multi-tasking
- Microsoft Word Excel Google Docs
- Recordkeeping & Filing Systems
- Front Desk / Reception
- Customer Communication & Support
- Scheduling Appointments
- Clerical Support
- Confidential Information Handling
- Report Preparation Assistance
- Security & Surveillance
- Crisis Management & De-escalation
- Emergency Response:
- Report Writing & Documentatio
- Physical Fitness:
- Restraint Techniques
Timeline
Correctional Officer
John Haynes
06.2025 - 06.2026
Mental Health Technician
Perimeter Healthcare
11.2024 - 04.2025
Accountant / Administrative Assistant
Walkers
03.2023 - 09.2024
Crew Member – Drive-Thru
McDonald's
09.2021 - 10.2022
Carhop / Team Member
Sonic Drive-In
12.2018 - 08.2021
High School Diploma - undefined
Forrest City High School